Commercial Operations Manager

We are looking for a Commercial Operations Manager to own the operational backbone of Scale’s deal lifecycle. You will analyze, structure, and improve processes surrounding data acquisition, management, and use across internal business systems; identify gaps and inefficiencies; design solutions to enhance data integrity, reporting, and automation; and establish scalable processes and standard operating procedures (SOPs) that support improved knowledge management, efficient deal execution, and operational excellence.

This is a cross-functional role that bridges commercial, legal, development, operations, finance, strategy, and technology teams— ensuring the company’s systems and data work together to provide clarity, consistency, and insight for decision-making. You will work a hybrid schedule, reporting to our Senior Contracts Manager, and be based in our Ridgewood, NJ headquarters.

Key responsibilities will include:

• Audit and document existing data sources and ownership, and update processes across business systems.
• Serve as admin for specified internal systems, overseeing user access, providing support for internal stakeholders, suggesting and implementing improvements and efficiencies for software usage, and serving as primary POC and SME in the rollout of new features and integrations, which may include contract management, external file sharing, Asana, CRM, and other systems.
• Improve data structure, system integrations, and workflows to increase accuracy, visibility, and efficiency, and to minimize redundancies and duplication of inputs.
• Partner with functional leads to ensure data consistency across platforms and tools.
• Evaluate existing and new technologies and system enhancements that support expanding operational and reporting needs; recommend system deprecation where appropriate.

• Work with business leaders to define certain key metrics and ensure reliable data collection processes for reporting.
• Collaborate with Reporting Analysts to develop and improve existing dashboards and other reporting tools, and presentations to support operational and strategic decisions.
• Proactively identify data quality issues and implement corrective measures.

• Map end-to-end business processes (with emphasis on deal or project workflows) and identify optimization opportunities.
• Develop, document, and maintain a knowledge management database (e.g., Notion), including SOPs, templates, and process guides to ensure consistency and scalability.
• Lead cross-functional workshops to align stakeholders and drive adoption of improved processes.

• Serve as the bridge between commercial, legal, development, operations, finance, strategy, and technology teams.
• Drive training and communication efforts related to new and existing processes and system updates.
• Act as a trusted advisor to leadership on system efficiency, data reliability, and process improvements.

• Bachelor’s degree in Business Administration, Information Systems, Operations, or related field.
• 5+ years of experience in business operations, data management, systems administration, or process improvement.
• Proven ability to analyze complex workflows and recommend scalable improvements.
• Strong understanding of data governance, reporting systems, and CRM/ERP tools.
• Excellent communication and documentation skills — able to translate between technical and non-technical audiences.
• Highly organized, detail-oriented, and proactive in identifying and solving problems.
• Experience in the energy, construction, or engineering sector is preferred.
• Familiarity with project management and process improvement methodologies (Lean, Six Sigma, etc.).
• Hands-on experience with data visualization, automation, or integration tools (e.g., Power BI, Tableau, Zapier, etc.) is helpful but not required

This is a great opportunity to have a long-term impact on a fast-paced, private equity-backed growth business. Some of the core virtues embraced by Scales’ employees include:

• Do the Right Thing
• Act Like an Owner
• Hustle
• Demand Results
• Go Together
• Evolve or Disappear

We offer a competitive…