HM Sales AdvisorNorthpark Mall

Overview

About the Role:

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Provide excellent customer service: welcoming and guiding customers through the store and the omni-channel experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Ability to effectively promote and sell products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

• Fashion & Trend Awareness:
  Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers; use knowledge to share relevant information with customers
• Team & Development:
  Retain and share service, fashion and store operations knowledge with colleagues; follow procedures, routines and legal requirements; give and receive feedback; participate in onboarding and trainings relevant for role and development
• Retail Operations / Visual & Commercial Execution:
  Complete full garment cycle from unpacking and refill to steaming and garment care; operate fitting room and checkout areas; contribute to a clean and tidy sales floor and back of house; support garment presentation and displays; ensure stock levels with replenishment; follow in-store OMNI services and tech tools; support opening and closing of the store; follow all health and safety guidelines

Who You Are

• Passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Sales experience in a dynamic, collaborative environment relevant to the role
• Experience in customer service in fashion, retail or other service-related industries

• We value diverse backgrounds and strive for inclusive workplaces
• We are a values-driven organization guided by our seven values
• Access to Colleague Resource Groups for community and networking
• Inclusive environment where you can be yourself at work
• Global talent community with opportunities for growth
• Comprehensive benefits including health insurance, wellbeing and family support, retirement plan, paid leave and time off
• Employee discount across H&M Group brands

• Job Status:
  Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation:
  Sales Associates Pay Rate $13.00 per hour

This job posting highlights the most critical responsibilities and requirements and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

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