Assistant General Manager

Assistant General Manager | Service Experts

Reports To: General Manager

Position Type: Regular, Full-Time

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.

The Assistant General Manager supports the General Manager in directing and coordinating the total activities of the service center, providing leadership to personnel and key processes of the center.

• Implements organizational policies and goals in conjunction with the General Manager
• Coordinates activities of service departments such as Sales, Maintenance, Installation, etc. to drive operational efficiency
• Assists with leading a successful Sales Team
• Assists with budget analysis and setting profitability goals
• Helps ensure payroll processes are accurate and on time
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels
• Manages dispatchers and technician scheduling to maximize call volume and capacity
• Ensures Health, Safety and Environmental processes are followed
• Analyzes customer satisfaction feedback and follows up appropriately
• Supports the General Manager with sales goal planning and tracking
• Helps develop ongoing performance feedback and counseling for employees
• Adheres to HR standards and guidelines on reviews, counsel and discipline

• Bachelor’s Degree in Business, Operations or related field
• 5+ years experience in the HVAC industry including sales, installation and service
• Supervisory experience required
• Excellent customer service and communication abilities
• Strong technical troubleshooting skills
• Valid driver’s license

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as:
  Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Mid-Senior level

Full-time

Management and Manufacturing

Consumer Services

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