Guest Service Representative Job Ridgeland area,Mississippi USA,Hospitality / Hotel / Catering

Kana Hotel Group's mission is to be one of the most admired and service quality-driven hotel companies in the industry. We aim to create an atmosphere of friendly employee behavior and deliver the highest quality service and value to our guests.

We seek passionate individuals who want to grow with us, from our Team Members to our General Managers and Regional Support team. Most of our leadership team members have been promoted from within the company. As a team member, you will contribute your talents and energies to improve our environment and services. In return, you will have opportunities to grow and advance your career.

Kana Hotel Group offers the following benefits:

Medical
Vision
Dental
401K
Immediate Pay - earned wage access!
Vacation time
Sick time
Holiday pay
Bonus opportunities
Brand-specific employee discounts
Long-term/short-term disability
Life insurance

Primary Responsibilities

Greet guests and perform check-in/out procedures

Follow all cash and credit card procedures required by hotel and brand standards

Check house count to determine available rooms for the day

Review credit limit exception report & get additional approval if necessary

Check expected departures for today & manage checkouts or extend stays after check-out time

Update housekeeping room status when received from housekeeping

Balance departments from daily activity report at the end of shift

Perform cashier shift change when cash is in balance

Explain hotel promotional items to guests checking in & provide them upon request

Mention hotel amenities (e.g., free breakfast, spa, fitness center, voicemail) to guests during conversations

Respond promptly to guest inquiries or complaints; offer alternatives if demands cannot be met

Demonstrate commitment to guest service by being hospitable and accommodating

Document guest accidents by completing the accident report form

Work flexible shifts including evenings, weekends, and holidays

Education/Experience

High School diploma or GED preferred
At least one year of hospitality experience required
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Knowledge of hotel layout, amenities, procedures, and organization
Knowledge of local area, businesses, services, major highways, and community events

Our company provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or other protected characteristics. This policy applies to all employment terms and conditions.

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