NOC Engineer -III

Responsibilities

• Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner.
• Interface with multiple internal and external teams to ensure timely and accurate resolution of all reported or identified network and system issues.
• Perform additional duties as assigned.
• Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately.
• Investigate outage logs and help determine root cause for service interruptions.
• Help prepare outage reports for NOCC Supervisor and/or NOCC Manager.
• Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages.
• Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders.
• Assist with training, onboarding, and mentoring of junior NOCC Technicians.

• Associate’s degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required.
• Minimum 4 years related experience in specific area or equivalent.
• Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON).
• Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent.
• Demonstrated leadership profile to proactively track and elevate issues, engage resources to expedite service/network outages.

• Some work experience in a Network Operations Control Center or as a technician installing testing and maintaining systems in the telephony and/or wireless industry preferred.
• Experience with IPv4 or IPv6 network and IP routing.
• Strong understanding of routing protocols such as OSP, BGP, ISIS.
• Strong understanding of the OSI model.
• Strong understanding of router/switch from Cisco, Juniper, Nokia or Equivalent.
• Strong understanding of Gigabit Passive Optical Networks (G-PON) preferred.