ITM Agent Ridgeland, MS

Overview

This is a job for a ITM Agent with a company located in the Ridgeland, MS area.

Job Summary:

Responsibilities focus on assisting customers with account transactions and requests received via the Interactive Teller Machine (ITM). The ITM Agent is responsible for providing excellent customer service to customers.

• Provide the best possible service to all customers and ensure team members uphold the best customer service.
• Greet customers with a friendly and confident demeanor.
• Speak clearly during interactions, show enthusiasm and maintain a professional appearance.
• Maintain professional appearance, patience, and empathy.
• Sell and cross-sell Bank products to new and existing customers by assessing the customer’s needs and being knowledgeable of the features and benefits of the products.
• Process transactions via teller machine accurately and efficiently in accordance with established policies and procedures.
• Verify transactions and resolve discrepancies.
• Balance daily transactions and verify cash totals.
• Investigate and resolve out-of-balance conditions.
• Provide information and assistance on all Bank Plus products and services, including fee schedule, Call Plus, e-Bank Plus, Check Cards, branch information (location, hours).
• Maintain a thorough knowledge of Bank products, services, policies, procedures and appropriate regulatory issues as related to daily job functions including but not limited to:
  Bank Secrecy Act;
  Privacy Act;
  Fair Lending Act;
  Regulation E, etc.
• Complete required compliance training and adhere to the Bank's standard of conduct.
• Provide information on advertised promotions and sponsor ships bank wide.
• Back up Customer Service Center queue as needed.
• Attend and participate in team meetings with positive attitude and open mind.
• Participate in the bank's High-Performance Rewards Connections program.
• Make referrals to the Mortgage Center and Wealth Management.
• Perform other duties as assigned.

• High School Diploma or Equivalent.
• One year of similar or related experience in a call center, retail, public relations, or communications.
• Strong customer service and communications background.
• Excellent time management and organization skills.
• Must be flexible with shifts and comfortable with emerging technologies.
• Direct dealings primarily with internal and external customers, as needed.
• General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Extensive reading and computer usage, as needed.
• Work outside of regular business hours, as deemed necessary.
• Ability to make difficult decisions and handle multiple tasks with daily deadlines.

Equal Opportunity Employer -- minorities/females/veteran/other individuals with disabilities/Sexual orientation/gender identity.