Hospice Operations Coordinator

Hospice Operations Coordinator

The Hospice Operations Coordinator provides essential administrative and operational support to ensure the efficient daily functioning of the Hospice department. This role works cross‑functionally to streamline processes, improve workflow efficiency, and support compliance and billing activities. Responsibilities include managing hospice‑related workflows within the EMR system, ensuring timely and accurate billing documentation, verifying authorizations and orders, and supporting quality assurance activities. The Coordinator assists in identifying and resolving workflow or process issues, promoting operational excellence and a positive experience for patients, families, and staff.

• Perform Hospice QAPI workflow process tasks in the EMR (Home Care Home Base) to ensure timely completion of required documentation and continuity of patient care.
• Complete assigned Hospice Coordinator Workflows, including Hospice
  
  F2FCoordinator and Hospice Medical Records workflows, in accordance with established timelines and standards.
• Maintain patient confidentiality and compliance with HIPAA regulations, RVNAhealth policies and procedures, CHAP accreditation standards, and Medicare Conditions of Participation.
• Prepare and submit billing documentation to Medicare, insurance, and other payors as assigned, ensuring accuracy and timeliness.
• Verify physician authorizations and orders are on file prior to final claim submission; confirm payor authorizations for all services rendered.
• Research and resolve billing inquiries or discrepancies promptly, collaborating with internal and external stakeholders as needed.
• Support continuous improvement initiatives by identifying process inefficiencies and recommending solutions to enhance operational performance.
• Assist with the development and monitoring of key performance indicators (KPIs) to track departmental efficiency and identify potential workflow issues.
• Represent the Hospice Department in a professional manner, fostering collaborative relationships with staff, volunteers, patients, and families.

• A minimum of two (2) years of experience in Home Health Care and/or Hospice operations or billing is preferred.
• Proficiency with EMR systems (Home Care Home Base preferred) and general computer applications.
• Strong organizational, analytical, and problem‑solving skills with attention to detail and accuracy.
• Excellent communication and interpersonal skills with the ability to work effectively across disciplines.
• Ability to prioritize multiple tasks and manage competing deadlines in a fast‑paced environment.
• Knowledge of Medicare, insurance billing, and compliance regulations preferred.
• Valid driver’s license and ability to travel as required.
• Must successfully complete hospice training program and maintain required annual in‑services (including Blood‑Borne Pathogens and TB training).
• Demonstrated ability to work independently and as part of a collaborative team, respecting diverse backgrounds and perspectives.

At RVNAhealth, we are committed to delivering exceptional health and wellness care to individuals across all ages, stages, and levels of health. As a trusted nonprofit provider serving our community for over a century, we take pride in our personalized approach to care and our unwavering dedication to quality and compassion.

• Competitive compensation
• Extensive benefits, including medical, dental and vision insurance, a 403(b) plan with matching contributions, life and disability insurance plans
• Paid time off
• Personal wellness days
• A supportive and employee‑centric culture
• Comprehensive orientation
  
  Wellness programs

The pay range listed represents RVNAhealth's commitment to pay transparency and is a reasonable estimate of possible compensation for this role at the time of posting. The final salary for this role will be determined based on careful consideration of a variety of factors, such as the candidate's exact location, experience, and expertise related to the qualifications.

RVNAhealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Entry level

Full-time

Management and Manufacturing

Hospitals and Health Care