BDC Service Associate

Whether you’re starting your automotive career or advancing it, when you join our team, you become a valued part of our family.

Founded in 1967, Keeler launched as a small Mercedes-Benz dealership with only SIX employees. Our dealership serves as the main resource for the highly popular and luxurious Mercedes-Benz vehicles across the Capital Region. In the early 1970’s the dealership grew as we expanded with BMW and Honda. The six‑man operation flourished. Fast-forward to today, we have added Mini, Alfa‑Romeo, the Keeler Quality Pre‑Owned Center, Collision Center, a Full‑Service Body Shop, and a Detail Department.

Even with all this growth, over 50 years later, we are still a family owned and operated business that has kept its core values right from the start.

Take a look at our open positions and find the perfect job for you!

At Keeler Motor Car Company, our philosophy is that the key to long term prosperity is our ability to develop long lasting relationships with not only our clients, but also with our staff. We employ over 300 people and have been in business for over 54 years.

We celebrate our employees by hosting events like ax‑throwing at June Farms, our annual Holiday party, and catered lunches. We’re always looking for new ways to show our appreciation!

Keeler has won the Times Union Top Workplaces award several years in a row!

Keeler Motor Car Company strives to be highly involved in our community. We take the role of being a good employer, a good neighbor, and an engaged and active member of the community to heart. Our team recognizes the value of a healthy, strong and safe community and works to maintain these goals through financial contributions as well as volunteering in charitable causes.

We donate to a number of larger charities such as Albany Medical Center, 15‑LOVE, and the Saratoga Hospital Foundation. Every year, we promote Toys‑for‑Tots, Albany County Giving Tree, Regional Food Bank, and many local school activities. In the past we’ve even donated vehicles to local schools, and have helped students train and prepare for competitions like the vehicle Diagnostic Competition at Hudson Valley Community College.

BDC Service Associate – BMW Dealership (New Jersey)

We are seeking a motivated and customer‑focused Automotive BDC Service Associate to join our growing BMW team in New Jersey. This role is ideal for someone who thrives in a fast‑paced environment and enjoys delivering exceptional customer experiences.

Annual Salary Range: $41,600 - $50,200 based on experience.

Dealership location:
Ridgewood, NJ area.

Training will take place at our Ridgefield, CT location.

What You’ll Do:

• Handle inbound and outbound service calls
• Schedule service appointments efficiently and accurately
• Follow up with customers regarding upcoming, missed, and recommended services
• Confirm appointments and ensure proper documentation in the CRM
• Communicate clearly between customers and the service department
• Maintain high customer satisfaction through professionalism and attention to detail

What We’re Looking For:

• Strong communication skills (phone and email)
• Professional, upbeat, and customer‑first attitude
• MyKarma and CDK experience is preferred, but not required
• Organized and detail‑oriented
• Comfortable working in a structured, process‑driven environment
• Previous BDC, call center, hospitality, or customer service experience preferred
• Automotive experience is a plus, but not required

What We Offer:

• Competitive compensation
• Growth opportunity within a premier BMW dealership
• Structured training program (conducted in Ridgefield, CT)
• Supportive team environment
• Opportunity to build a long‑term career within the automotive industry