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BDC Service Associate
Job in
Ridgefield, Fairfield County, Connecticut, 06877, USA
Listed on 2026-03-07
Listing for:
Keeler Collision
Full Time
position Listed on 2026-03-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
BDC Service Associate – BMW Dealership (New Jersey)
We are seeking a motivated and customer-focused Automotive BDC Service Associate to join our growing BMW team in New Jersey. This role is ideal for someone who thrives in a fast‑paced environment and enjoys delivering exceptional customer experiences.
Annual Salary Range: $41,600 - $50,200 based on experience. Dealership location:Ridgewood, NJ area. Training will take place at our Ridgefield, CT location.
What You’ll Do:
- Handle inbound and outbound service calls
- Schedule service appointments efficiently and accurately
- Follow up with customers regarding upcoming, missed, and recommended services
- Confirm appointments and ensure proper documentation in the CRM
- Communicate clearly between customers and the service department
- Maintain high customer satisfaction through professionalism and attention to detail
- Strong communication skills (phone and email)
- Professional, upbeat, and customer‑first attitude
- MyKarma and CDK experience is preferred, but not required
- Organized and detail‑oriented
- Comfortable working in a structured, process‑driven environment
- Previous BDC, call center, hospitality, or customer service experience preferred
- Automotive experience is a plus, but not required
- Competitive compensation
- Growth opportunity within a premier BMW dealership
- Structured training program (conducted in Ridgefield, CT)
- Supportive team environment
- Opportunity to build a long‑term career within the automotive industry
Position Requirements
10+ Years
work experience
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