IT Systems Support Specialist

Salary Range: $70,304 - $90,300

This position is a hybrid role between an IT Support Analyst and a Junior Systems Administrator for the F/A-18 & EA-18G Integrated Product Team (IPT). The role is primarily responsible for Tier I/II troubleshooting and front-line triage, while providing significant opportunities to support more technical System Administrator tasks and functions as the candidate progresses.

• Serve as a member of the team responsible for triaging and prioritizing all service calls, walk-ins, emails, and help desk tickets. Provide technical support to all end users, customers, and guests within the IPT.
• Perform standard account maintenance tasks including creating user accounts through Active Directory (AD), resetting passwords, and performing account unlocks. Assist with the routing of account-related paperwork to the proper personnel.
• Execute foundational system administrator tasks such as managing file share accounts, adjusting account permissions, and implementing assigned Change Requests (CRs).
• Support the deployment of IT assets and provide desktop/application troubleshooting to ensure mission-critical hardware remains operational.
• Support, implement, and comply with cybersecurity requirements and controls. Identify and manage relevant IT/Cybersecurity infrastructure components and documentation.
• Provide technical support for all VTC systems used throughout the IPT and assist with technical implementation for organizational projects and services.
• Coordinate activities with IT Management, stakeholders, and other technical teams. Work cross-functionally to achieve the IPT's mission and maintain operational uptime.

• U.S. Citizenship is required.
• High school diploma plus 10 years of experience or an Associates degree with four years experience.
• Must be able to be granted a security clearance and maintain one for the duration of employment.
• Teachable, positive attitude, highly motivated, and team oriented.
• Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment.
• Effectively communicate (oral and written) with tact and professionalism.
• Detail-oriented with strong organizational skills.
• Must be able to work onsite - This position is not remote work eligible.
• Windows Operating System and Security+ or other certifications required to comply with DoD 8140.
• Must be willing and able to work after hours/weekend support for patching and maintenance as needed.
• Possess professionalism, courtesy, high moral character, and integrity.

• Expertise with Atlassian products such as Jira, Service Desk, and Wiki.