Operations Associate

About UZURV

Transportation gives people freedom - to work, to take care of their needs, and to enjoy their lives. UZURV is the assisted mobility marketplace and transportation network company for riders, funding organizations, and qualified providers that makes accessible transportation easy, safe, and efficient - so it just works.

UZURV uses technology and operational processes, guided by a world-class team, to improve transportation in communities across the country. Since 2017, we have tackled the toughest challenges transit agencies and community transportation programs face when arranging rides to people with disabilities and older adults. We solve for driver shortages, vehicle shortages, rising costs, and program inefficiencies, all while providing the rider the service they deserve.

We partner with nearly 50 programs in 16 states and Washington, D.C., and UZURV was recently certified as a 2025 Great Place to Work.

A Little Bit About the Role

As an Operations Associate, you will be responsible for coordinating and overseeing the performance of our driver networks, ensuring that riders are picked up safely and on-time. To be successful in the role, you should be highly organized, able to think on your feet and ready to address challenging situations head on. You must be able to quickly triage issues and identify solutions in a continuously evolving environment.

It is also critical that the Operations Associate has excellent communication skills, as clear communication and coordination across a diverse set of stakeholders (e.g., riders, drivers & clients) is a core job responsibility. You will have the opportunity to play a key role in the growth of our business, delivering life changing service to riders every day.

We are Currently Hiring for the Following

Shifts:

• Thursday to Monday, 12:00 PM - 9:00 PM
• Thursday to Monday, 1:00 PM - 10:00 PM
• Thursday to Monday, 2:00 PM - 11:00 PM
• Friday to Tuesday, 12:00 PM - 9:00 PM
• Friday to Tuesday, 1:00 PM - 10:00 PM
• Friday to Tuesday, 2:00 PM - 11:00 PM

How You'll Make an Impact:

• Handling on average 70+ inbound and outbound calls in a timely manner.
• Monitoring real-time ride activity, engaging with drivers and riders and responding to evolving situations as they develop, coordinating emergency response as required.
• Overseeing network performance to ensure on-time performance delivery.
• Utilizing internal tools to support drivers from initial onboarding to completing rides.
• Communicating with drivers, riders, and clients in real-time across different platforms, including chat, email, phone, and SMS.
• Building positive relationships by going above and beyond with customer service, ensuring that all questions, concerns, and escalations are handled appropriately.

What You'll Need to Have to Succeed:

• 3+ years relevant experience (bonus points for hospitality, call center, and/or dispatch experience).
• Strong home high-speed internet (minimum 100 Mbps download / 50 Mbps upload).
• An outgoing personality, strong communication skills and willingness to learn new skills and processes.
• Ability to show compassion and empathy while maintaining a professional attitude.
• A problem-solving mind who focuses on outcomes and respects processes.
• You have scheduling flexibility - evenings and weekends are required.
• We're looking for someone comfortable using digital collaboration tools (Slack, Zendesk, Google Suite, etc).
• Valid driver's license and reliable transportation (located in or near Richmond, VA).

Reasons it Pays to Work at UZURV (besides the pay itself...)

UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market.

In addition to providing our employees with a safe and collaborative environment UZURV also offers:

• Competitive compensation
• 401(k) with company match
• Comprehensive healthcare benefits
• Generous PTO and paid holidays
• Training & Development courses
• A collaborative, team-based work environment
• A mission-driven culture where your work has real impact

Come As You Are!

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if you're excited about this role but your past experience doesn't align perfectly with 100% of the qualifications listed, we encourage you to still apply.

Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role t go for it... submit your resume!