Operations Agent

Operations Agent Job Summary

Operations Agent provides legendary Customer Service by assuring the weight and balance of aircraft, efficient boarding of aircraft, and coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on‑time performance.

• Arranges for fueling of aircraft as required
• Advises Dispatch, FLIFO, and Stations of flight departures/arrivals
• Prepares weight and balance forms
• Closes out flights; files and maintains accurate flight papers
• Prepares dispatch release forms and collects weather reports from OTIS for the crew
• Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for customers, and special emergency cleaning
• Operates boarding bridge, coordinates boarding and deplaning customers
• Works with Gate Agents in expediting the check‑in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
• Handles Station AMS and radio communications traffic
• Handles dispatch release forms and collects weather reports from the informational system for crew members and keeps all Station Team members apprised of flight and weather information
• Responsible for ground security and assuring operations follow security procedures
• Must be able to communicate information and instructions verbally or via radio equipment
• Other duties as assigned

Entry level

Full‑time

Management and Manufacturing

Airlines and Aviation