Representative, Carrier TL

Representative, Carrier TL

US-VA-Richmond

Job :

Type:
Regular Full-Time

# of Openings: 2

Category:
Truckload EFW

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network.

The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

The Representative, Carrier TL, will report directly to the Carrier Operations Manager, TL. As a Carrier Representative, TL, this individual will work as part of a team to manage Truckload Services and Brokerage business within EFW Truckload, a division of Estes Forwarding Worldwide. One will be responsible for all aspects of carrier operations with the EFW Truckload division, which will focus primarily on carrier service and shipment management.

You will ensure proper execution of standard operating procedures, key performance indicators, and other account metrics daily.

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Accountable for maintaining profitable, cost‑efficient Truckload operations, guiding and supporting all sales efforts, and ensuring compliance with all company policies and procedures as well as any regulatory guidelines.

Maintains and grows positive, productive career relations while managing daily resolution of issues.

Continuously improve processes to ensure excellent carrier relations.

Work directly with the Manager, Station TLB, to ensure the station is using the appropriate mix of multimodal providers and assist in the implementation and compliance measurements of external service partners.

Ensure that freight is being expedited in a safe and timely manner and that the station provides a safe and professional environment for all staff.

Provide the Manager, Station TLB, with daily guidance and support on any issues relating to Truckload operations communication.

Support and promote the company's core values.

On‑call schedule required as requested.

Regular attendance is required.

Comply with company C‑TPAT and TSA security procedures.

Perform other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Intermediate proficiency in Microsoft Office, internet, web‑based, and job‑specific software applications.
• Proven competence to communicate clearly and persuasively with all levels of an organization.
• A team player with a high level of energy and self‑motivation.
• Attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines.
• Ability to identify issues, requirements, and opportunities involved in customer service.
• Ability to manage all financial aspects of a designated station.
• Experience managing external service providers (airline, cartage, truckload, line‑haul).
• Excellent spelling, grammar, and written/oral communication skills.
• Ability to plan, organize, manage multiple projects, and set priorities.
• Ability to work independently or in a team setting, in a fast‑paced environment.
• Maintain stable performance under pressure or opposition, acceptably handle stress to others and the organization. Must be mentally and emotionally capable of handling a high‑stress environment.
• Ability…