VCU Graduate Assistant - Athletic Ticket Operations

Overview

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Summary:

Virginia Commonwealth University is accepting applications for a Graduate Assistant position in the Athletic Ticket Office with an emphasis in ticket operations. This position is for the 2026-27 academic year; beginning late August to early May. The Graduate Assistant position is designed to train and gain experience while assisting with daily operations of an intercollegiate athletics ticket office.

Athletics MBU

Athletics Office

VCU Athletics’ mission to win conference and national championships, provide a first-class student-athlete experience, serve as a source of pride for the University and community and cultivate graduates who excel as leaders.

Responsibilities will include, but are not limited to the following:

• Assist with ticket counter and inbound phone sales for Basketball, Soccer, Volleyball, Baseball and other special events using the Paciolan Ticketing System
• Participate in Men’s Basketball game day operations by overseeing will call and conducting walk-up sales
• Assist with reconciliation of event sales and help with reporting of revenue generation, event attendance and ticket-related donations
• Serve as Box Office manager and supervise game day ticket operations for assigned sports
• Build events, promo codes, group sales links and other ticketed items to sell on
• Perform other duties as assigned by the Assistant Athletic Director and Assistant Director for Ticket Operations

Minimum Qualifications

• Acceptance into a VCU graduate program
• Prior work experience in intercollegiate athletics
• Strong customer service skills and organizational skills
• Experience in cash handling
• Valid driver’s license and vehicle to transport self and student workers to off-campus events
• Evening and weekend hours required; 20-25 hours per week.

Salary Range: Scholarship varies

There are two (2) open positions within Ticket Operations. This graduate assistant position for 2026-27 will be open until filled, and review of applications will begin immediately.

For questions about the GA, Contact Catherine Policastro at capolicastro with the subject “Ticket Operations GA – [your name]”.

For questions regarding VCU Center for Sport Leadership applications, please contact Dr. Brendan Dwyer at bdwyer.

Contact Name:
Catherine Policastro
Contact Email: capolicastro