Programs Supervisor

Overview

The City of Richmond Department of Social Services' Economic Support & Independence Division is seeking a customer-focused and performance-oriented professional to fill the position of Benefit Programs Supervisor to manage a team of Benefit Program Specialists and accomplish service delivery goals related to benefit programs established by the federal, state, and City government.

• Provide supervision and ongoing training to a team of Benefit Programs Specialists who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP);
  Medicaid, General Relief;
  Emergency Assistance;
  Long-Term Care;
  Temporary Assistance to Needy Families (TANF); and Aged, Blind & Disabled (ABD).
• Provide training and ongoing development activities to newly assigned Benefit Program Specialist staff members and assess performance on a regular basis.
• Review and analyze case activity for policy compliance and payment accuracy.
• Oversee case-processing, case management, and service delivery by employees.
• Coach and mentor employees and document performance.
• Participate in the hiring process for staff.
• Research case histories, authorize actions, and maintain statistical data.
• Act as liaison to external and internal organizations and the general public.
• Compile and analyze management reports on workload distribution and performance standards.
• Ensure quality customer service.
  
  Note:
  
  City of Richmond Department of Social Services employees are considered essential personnel and may be required to work during inclement weather and times of declared emergencies.

Considerable knowledge in Social and Human Services programs such as SNAP, TANF, Medicaid, and General Relief;
Supervisory and management practices; and Social Services or Human Services policies and practices.

Demonstrated skills in leadership and supervisory activities including coaching, training, and staff development; business, technical, and report writing; and program planning and evaluation.

Demonstrated ability to work with diverse populations, including hard-to-serve and low-income communities to generate trust and cooperation; interpret and apply relevant policies; problem-solve and resolve conflicts; and think critically.

• Bachelor's degree in human services, social work, or a related field
• Six (6) or more years of relevant work experience in various federal, state and local public assistance and benefit programs or services
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

• Bachelor's or higher degree in Human, Social Services or any relevant field
• Seven (7) or more years experience in Benefits Programs services
• Previous supervisory/ leadership and staff development experience
• Extensive knowledge of state, federal and local benefits programs
• Exceptional analytical, communication and customer service skills
• Proficient time, performance management knowledge with the ability to prioritize while working in a fast-paced environment
• Experience in Long Term Care and/or Aged, Blind and Disabled (ABD) programs

• None required