Family Services Specialist II - Kinship Family

Overview

The City of Richmond Department of Social Services is seeking a highly qualified candidate to fill the position of Family Services Specialist II within the Division of Children, Families & Adults’ Kinship Family Unit. The Family Services Specialist will independently perform a variety of tasks in support of identifying best practices in child welfare, inclusive of case management, home assessments and approvals, training and completing assessments.

The incumbent will report to the Family Services Supervisor and will work to ensure that the Agency’s practice model is fully embedded and implemented within all units of the division and will also coordinate of special projects and initiatives to further the mission of the City of Richmond Department of Social Services.

Note: City of Richmond Department of Social Services employees are considered essential personnel and may be required to work during inclement weather and times of declared emergencies.

• Performs casework activities
• Responds to and investigates complaints, requests for, and referrals to various social services programs
• Evaluates case circumstances to determine eligibility/approval for program benefits and services; prepares case plans, coordinates with service providers, and attends meetings and hearings
• Conducts face-to-face interviews
• Requests, conducts, and completes a risk/needs assessment to identify required services based on information from the child, individual, family, relatives, schools, churches, family courts, or other agencies
• Works with families to formulate service plans, revises plans as needed and monitors provision of services to ensure safety, compliance with court orders, federal/state/local regulations, etc.
• As assigned, may investigate reports of child abuse and neglect, documenting results of investigation and completing required forms
• Documents results of investigation and completes required forms
• Performs case management activities
• May include a combination of the following: completes, updates, evaluates, submits, reviews, and maintains required documentation (e.g. service plans, court reports) and case records, ensuring accuracy and compliance with various agencies, court orders, and federal, state, and local regulations
• Reads and interprets policies/procedures
• Writes letters and referrals
• Prepares and completes forms and reports in accordance with local and state regulations
• Enters casework activity and client information into database systems and retrieves information as needed
• Provides casework counseling and crisis intervention which includes arranging for and monitoring the provision of services to individuals or families, targeted to ameliorate circumstances or to protect individuals unable to protect their own interests
• Makes home/school visits to evaluate the home/school environment and monitor progress toward achieving goals
• Prepares, reviews, explains, interprets, and executes court orders regarding client placement and social service-related plans
• Transports clients to ensure welfare and facilitates delivery of appropriate services
• Supervises cases, monitoring progress and compliance with court orders, federal/state/local laws, and department/agency regulations and requirements
• Ensures safety and well-being of clients
• Establishes and maintains individual case records
• Documents client interactions and maintains databases
• Reviews and generates reports
• Serves as a client advocate
• Secures client financial and other support
• Authorizes, negotiates, and monitors payments to service providers
• Assists in the preparation of legal documents and in initiating legal actions such as motions, notices, petitions, and hearings
• Testifies in court and provides documentation
• Acts as a liaison and collaborates with various agencies and community partners to which individuals and families can be referred for services such as law enforcement agencies, courts, the medical community, and school personnel in the course of an investigation
• May be involved in community outreach activities, providing educational awareness and information to the general public about program requirements and referrals to service providers;
  May be involved in the initiation of court action when necessary
• Other related duties as assigned.

Considerable knowledge in principles and practices in the human services field, including knowledge of programs, social-economic trends, and behaviors that impact the delivery of human services; and State and local policies and procedures, laws, and regulations.

Demonstrated skills in advocating and counseling; administering individual and family assessments and interpreting results; interviewing; case management, including reporting and documenting; oral/written communication; and conducting forensic interviews.

Demonstrated ability in understanding and interpreting policies, procedures, regulations, and laws; thinking critically; manage time effectively; make sound judgments; problem solve; and…