Access Control, Camera, Intercom, Security Service Technician

Access Control, Camera, Intercom, Security Service Technician

Richmond, Virginia, United States

VSC Fire & Security delivers integrated, cutting‑edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems. Founded in 1958, the company is built on quality craftsmanship and exceptional customer service with integrity and reliability at its core. As the premier provider of fire protection and life‑safety solutions across the Southeast, VSC Fire & Security offers comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.

Position Summary: Integrated Systems Service Technician who provides safe and efficient service on multiple integrated systems. Resolve technical issues and offer potential resolution to unresolved problems. Apply technical knowledge and communicate effectively to understand problems and offer solutions. Customer‑oriented and patient with difficult customers. Integrated Systems may include fire alarm, intrusion detection, access control, CCTV, IP cameras, networking infrastructure, telecom, BDA, DAS, audio/video, nurse call, area of refuge, intercom, Crestron, Extron, Honeywell, Notifier, Gamewell FCI, Silent Knight, Fire Lite, Siemens, Auto Call/JCI, or RATH.

What we offer:

• Competitive salary. Range $25.00 – $45.00 and up based on experience (overtime eligible).
• Monday – Friday (occasional evening, weekend, and out‑of‑town work).
• Options for medical, dental and vision insurance for you and your family.
• 401(k) plan with a company match.
• PTO and paid holidays.
• Opportunities for training and advancement.
• Relevant educational and licensure reimbursement for qualified candidates.
• Health Savings Account (HSA).
• Life insurance.
• Employee Assistance Program.
• Sign‑on bonuses available for individuals with an active NICET or high‑level manufacturer certifications.

What you need:

• Two to three years of experience servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.
• Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
• Ability to maintain productivity in the field, set goals, and meet service schedules.
• Competent in reading plans, documents, meters, and discerning colors for safety signage.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation and a valid State driver’s license with an acceptable driving record for use of a company vehicle.
• Desirable (but not required): NICET I or II, Avigilon certification, or other manufacturer certifications.

What you will do:

• Install, test and repair security, camera, access control, suppression and fire alarm systems.
• Troubleshoot system malfunctions and false alarms.
• Program multiple types of systems and test for proper operation.
• Consult with clients on system issues; provide recommendations for repair.
• Use blueprints or building plans to determine appropriate systems based on building layout and setting.
• Run wiring and circuits, install hardware, and attach electrical wires.
• Inspect and test systems, batteries and electrical wiring; make adjustments and repairs as required.
• Replace malfunctioning hardware when necessary.
• Ensure systems comply with NEC and NFPA fire codes.
• Explain and demonstrate system function and operation to end users.
• Perform other related duties as required.
• Be on call as required.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide support for form development and maintenance of inspection forms.
• Be tech‑savvy with working knowledge of office automation products, databases and remote control.
• Follow design plans for installation jobs and communicate any design, perform service and deficiency jobs, and document any changes.

VSC Fire and Security is a drug‑free workplace.

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Equal Employment Opportunity Statement

As set forth in VSC Fire & Security’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.