Service Technician , Trainee

Service Technician 2, Trainee

Company:
Sears

The Service Technician 2, Trainee is responsible for providing timely and quality repairs of customers' products while maintaining high customer service and demonstrating proficiency by the conclusion of the training period. Additionally, this position promotes and sells additional products and services that directly impact the profitability of the Company, including but not limited to Sears Protect Home Warranty and Clean & Maintains.

This position repairs products in the customer's home.

Responsible to learn all aspects of job responsibilities and processes by demonstrating proficiency by the conclusion of the training period. Responsible for repairing products, including Refrigerators (sealed systems), window AC units and Appliances.

Team Lead Technician

Road Warrior (75% or more)

• Demonstrates proficiency in all aspects of job responsibilities and processes by the conclusion of the training period
• Works as a dedicated team member to ensure fast, flexible, and expert service to every customer
• Demonstrates a sense of urgency to meet customer time commitments
• Completes all Technician training elements successfully within required time frames
• Meets Technician Scorecard metrics and productivity goals as defined by the business
• Provides knowledgeable and courteous repair service
• Looks continuously for methods to improve business performance and enhance the customer experience
• Offers and sells the Company's members value added products and/or services during repair calls
• Provides direction to a Technical Helper, as applicable
• Receives truck stock at home if the Company vehicle is retained at the Technician's place of residence or other designated locations
• Maintains truck inventory within the prescribed Company guidelines and standards
• Follows the truck maintenance schedule, and keeps a clean, organized truck
• Drives to multiple customer homes daily to provide timely and quality repairs
• Adheres to all Company policies and procedures, including but not limited to the Code of Conduct and Technician Attendance Policy
• Performs other duties as assigned

• 1-2 years of related experience
• License/certification in relevant field
• Valid Driver License for the State of employment
• Up to 100% travel
• 18 years of age or older

• Ability to accurately diagnose and repair appliances and equipment in the customer's home, including communication of diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner
• Ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair, or test various products; including knowledge of basic electrical principles
• Ability to work variable and flexible hours, including required overtime
• Ability to read, understand, and apply written text of a technical nature in order to answer questions, solve problems, and complete job tasks
• Ability to communicate effectively with Sears associates, Vendors, Third Party customers, and other outside sources (i.e., Routing)
• Excellent communication skills, both verbal and written;
  Ability to read, write, and speak English
• Ability to perform all services within manufacturer specifications and In-Home Technician Operating Policies including ability to read, understand, and navigate through information presented in diagram, blueprints, or other pictorial displays on the laptop computer
• Ability to perform all procedures and work instructions according to Company standards
• Ability to use the iPhone to input, access, modify, or output information
• Ability and/or willingness to offer and sell to the company s members value added products and/or services during repair calls
• Ability to apply appropriate use of security, maintenance, and safety procedures to protect Company and customer assets (truck, tools, parts, inventory, safety equipment)
• Ability to follow appropriate industry specific regulations related to the handling of hazardous materials
• Must have Chlorofluorocarbon (CFC) License
• Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push or pull 50 lbs;…