Technician, Field Svc III

Technician, Field Svc III

Join Canon USA as a Field Service Technician III. We need problem solvers who can learn new products quickly, provide high-level technical support, and thrive in a 24/7 customer-driven environment.

• Diagnose mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Report product failure trends and serviceability issues to managers with supported documentation.
• Provide efficient, responsive, and accurate Field/Shop/on-site maintenance to meet and exceed customer demands.
• Maintain all technical information, Field Service Reports, Expense Reports, and assigned Canon property.
• Assist with solutions of escalated technical and/or customer service-related problem areas for any territory when requested.
• Maintain working knowledge and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
• Communicate with supervisors and other departments regarding escalated technical and customer service issues.
• Interface with customer IT departments.

• Typically requires general and/or vocational training plus 2 to 4 years of related experience.
• Associate’s degree in electronics or electrical engineering from an accredited college or technical school, or equivalent experience.
• Direct experience working as a field technician.
• Capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
• Ability to travel; valid driver’s license and acceptable driving record required.
• Capable of excelling in a 24/7 environment, performing shift work and on-call rotations.
• Required to obtain security and/or other clearances needed by customers to enter premises.
• Must be able to lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).

Anticipated base salary range: $24.29–$36.53 hourly. Eligible for a transportation allowance.

Canon U.S.A., Inc. is a global leader in digital imaging. Our philosophy of social and environmental responsibility (Kyosei) guides our business. Learn more at  or connect on Linked In at

• Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, and discretionary success sharing.
• Educational assistance, recognition programs, vacation, and more.
• Employee referral bonus, employee discounts, “Dress for Your Day” attire program.
• Volunteer opportunities and a Canon welcome kit.

Full-time on-site position. Requires full-time presence at assigned office/worksite/territory.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.