Account Representative

Our Story

under brands such as Hill Phoenix and Anthony.

DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer‑centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Account Representative

Location: Richmond, VA

We are looking for a self‑motivated and detail‑oriented individual to work with our customers, sales teams, and internal teams to initiate front‑end processes and help deliver exceptional customer service throughout the customer journey.

• Determine customer product needs
• Configure products to provide quotations to customers /sales
• Price quotations / orders and reconcile pricing discrepancies
• Liaise with Engineering to determine technical feasibility of new products / configurations/ options
• Prepare customer bid packages
• Act as internal point of contact for account(s) incoming and outgoing funnel
• Other duties that may be assigned

• Bachelor’s Degree or 3 years’ experience in account management/inside sales

• 2 years’ experience OEM Mfg environment

• Understanding of Microsoft Office programs (Outlook and Excel)
• Customer focus – ability to keep needs of customer front of mind with every initiative
• Diligence in adhering to standard processes
• Excellent written and verbal communication
• Superior organizational skills

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results