Automotive Upgrade Specialist

Sheehy Auto Stores has been named 2024 and 2025 Top Workplace in Washington, DC, and Richmond! Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25+ locations. We pride ourselves on finding the best team members, both experienced and new to the industry, who have the desire to achieve.

If this sounds like you, we want YOU to be part of our team.

Sheehy Lexus of Richmond is looking for an Upgrade Specialist to join our team. As the Upgrade Specialist, you will utilize various tools to help assist customers who may be interested in converting or upgrading their current vehicle. The ideal candidate will provide an exceptional customer experience and help achieve our sales goals through strong communication, teamwork, customer service, and results focus.

• Utilize existing customer base with data mining tools to identify opportunities for vehicle upgrades
• Work with the Used Car Manager to identify current vehicle needs
• Use strong decision‑making and active listening skills to think progressively about customer needs and service
• Educate customers on the options available through the Vehicle Exchange
• Meet and greet customers in the service drive to present cash offers for their vehicles
• Maintain daily contact with our existing customers through phone, email, and in‑person interaction and provide ongoing follow‑up
• Use friendly, no‑pressure sales techniques focused on keeping our customers in the right vehicle for their needs and budget
• Appraise vehicles and work with service advisor when necessary to determine work needed
• Work closely with the New & Used Car Manager to determine trade values and replacement vehicle payments
• Act as a liaison to customers while their car is being serviced
• Meet with the management team regarding objectives, planned activities, reviews, and analysis
• Be outgoing, friendly, energetic, and professional with excellent customer service, attentiveness, and follow‑up skills

• Sales experience or experience in customer service (retail, restaurant, call center, etc.) is preferred but not required (sales training provided)
• Ability to learn data mining tools and software (eLeads experience a plus)
• Strong customer service, organizational, relationship building, and time management skills
• Excellent verbal and written communication skills
• Outgoing personality with expertise in developing relationships
• Driven, competitive, and willing to work in a team environment
• Must be authorized to work in the USA
• Able to pass a pre‑employment background screening, motor vehicle record check, and drug screen
• Must have a valid driver’s license

• Health, vision, and dental insurance
• Start earning PTO on your first day of employment
• Paid maternity & paternity after one year of employment
• Paid training
• Career advancement opportunities
• 401(k) and profit sharing

Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

Sheehy Auto Stores is an Equal Employment Opportunity Employer.

Entry level

Full‑time

Richmond, VA