Account Manager, Enroll

Account Manager, Enroll
360

Location:

Washington, D.C.
Number: 607756
Job Category:
Professional Services
Job Department:
Enrollment Services
Job Family:
Partner Services
Job Type: Full Time
Level: Experienced

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data‑driven insights and best‑in‑class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

The Account Manager plays a crucial role in driving productive partner interactions and ensuring the success of Enroll
360 partnership initiatives. The Account Manager supports the Strategic Leader (SL), the decision maker for client account teams. The AM’s primary responsibility is to fulfill partner needs and support execution of direct marketing campaigns by collaborating with internal team members and providing exceptional service to external clients. As a contact for assigned accounts, the position communicates with clients on daily campaign execution and ensures internal team members have the tools and information needed to execute campaigns.

This hire may be based in Richmond, VA or Washington, D.C.

• Collaborate with internal departments to support development and execution of direct marketing campaigns, including creative content, audience selection, data intake and return, and campaign reporting/analysis
• Support preparations for and actively participate in partner communications, including via email, Zoom meetings, and in-person meetings
• Guide partners to best practices using extensive knowledge of EAB program and ecosystem marketing
• Act as a trusted ally to partners, serving as an extension of their Admission Office and primary point of contact for daily needs
• Understand partner goals and serve as the partner advocate, actively gathering and communicating partner feedback, needs, and campaign results to the account team
• Own and execute administrative tasks daily in support of client marketing campaigns including coordinating and scheduling meetings

• 2+ years' of relevant professional experience (e.g., supporting client relationships, serving in a customer service capacity, teaching, working in admissions, operating in a nonprofit environment)
• Proven experience in partner engagement, account management, or customer success roles
• Excellent communication skills, both written and verbal, with the ability to present ideas clearly and concisely
• Strong interpersonal skills and the ability to build and maintain relationships with partners and internal stakeholders
• Detail‑oriented with superb organizational skills
• Willingness to travel 15‑20%

• Degree in Marketing, Advertising, Public Relations, Business Administration or related field
• Familiarity with enrollment management and higher education industry (Undergraduate admissions experience preferred)
• Experience with client relationship management and/or project management and related systems (especially Salesforce and Workfront)
• Desire for professional growth and upward mobility within a growing company
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration

At this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would…