Team Leader, Design & Trade

Driven and customer-focused, the Team Leader - Design Services & Trade leads daily operations of the design and trade business while coaching the team to deliver exceptional service and achieve sales goals. Reporting to the Assistant Store Leader - Design & Trade, you drive the in-store customer experience through customer acquisition and retention initiatives, including CBHCC, clienteling, and design service appointments.

You oversee the design desk operations-managing sales aids, supplies, mobile sales technology, and brand presentation-while partnering with the Design Coordinator on appointment management and sales aid replenishment. As a mentor and collaborator, you empower your team, support business development through Trade, Business Sales, and pipeline management, and act on store KPIs to maximize sales and design services performance.

A day in the life as a Team Leader, Design & Trade

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader

• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area

• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth

• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader

• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable

• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide

• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)

• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance

• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What you'll bring to the table

• Strong communication and interpersonal skills

• Excellent organizational and time management skills

• Strong problem solving skills

• Demonstrated ability to execute and drive results

• Strong delegation skills

• Data entry skills

• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.

• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

We'd love to hear from you if you have

• 1+ years customer service or retail leadership experience

• Experience with Microsoft Office, Google applications, computer systems and tablet devices

• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

By applying, you consent to your information being transmitted to the Employer by Sonic Jobs.
See Crate & Barrel Privacy Policy at and Sonic Jobs Privacy Policy at and Terms of Use at