Store Supervisor​/Keyholder

Store Supervisor / Keyholder – Total Wine & More

Join Total Wine & More and support the management team in growing our brand. You will support store operations and help build a sales and service culture to deliver best‑in‑class service and bring to life a distinctive world of adult beverages and more for our customers.

$18.55/hr huwa-25.97/hr

• Serve in a team‑member capacity to support service team, merchandising and front‑end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing飲 development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

• High School Diploma or equivalent preferred.
• 1‑3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team‑player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point‑of‑sale systems and inventory managementžit software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

• Must be 21 years of age or older.
• Walk, bend down repeatedly, and be on feet for 8‑10 hours a day.
• Climb ladders and lift 50 lbs. overhead and repeatedly.
• May be exposed to various outdoor weather conditions throughout the workday.

We offer a variety of benefits through our Total Rewards program: paid time off, generous store discounts, comprehensive health care plans—including medical, prescription, dental and vision—401(k), college tuition assistance and more.

We consider several factors when establishing compensation. Our company is an equal‑opportunity employer,“-all höher qualified applicants receive consideration for employment without discrimination. We make reasonable accommodations during all aspects of the employment process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The anticipated close date of this posting is 120 days from the posting date.

Location:

Richmond, VA