Senior Customer Service Representative

Job Overview

Join to apply for the Senior Customer Service Representative role at K&G Fashion Superstore
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For more than 30 years, K&G Fashion Superstore has provided value‑conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department‑store prices at our 80 stores, K&G is a leading shopping destination for brand‑name apparel, footwear, and accessories for the entire family.

We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best.

• Competitive hourly rates
• Flexible schedules to meet your availability
• Tuition reimbursement
• Generous employee discount on first purchase
• Ongoing discounts on purchases made at any K&G store

• A customer‑service culture of customer‑obsession, delivering a world‑class experience every day
• Desire to learn and adapt to new programs
• Ability to work well and consult with associates at all levels, contributing to a positive work environment

• Assist management with register opening and closing procedures, monitor cash handling, perform audits and end‑of‑shift drawer counts, and follow all SOPs for handling customer purchases, returns, exchanges, store credits, and discounted transactions.
• Incorporate suggestive selling techniques when assisting customers and responding to inquiries and needs.
• Assist with replenishing merchandise, store layout, recovery, general housekeeping of the store, and maintain floor stock and fitting room areas.
• Maintain awareness of all product knowledge, POS instructions, merchandise promotions, and advertisements.

Ability to stand and walk for the majority of the work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.