Retail Store Closing Lead - Part-Time
Listed on 2026-01-27
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Retail
Retail & Store Manager, Retail Associate/ Customer Service
Retail Store Closing Lead - Part-Time
Join Burlington Stores, Inc. as a Retail Store Closing Lead. This role is a visible leadership position on the sales floor, focused on delivering a positive customer and associate experience. The Retail Store Closing Lead will circulate throughout the store, engage with customers and associates, coach team members, recognize performance, and follow up on tasks. The role supports the store leadership team by working closing shifts on nights and weekends as part of the leadership rotation schedule.
Responsibilities- Role model exemplary customer service and provide a great Customer Service experience to customers and associates with a high level of professionalism
- Engage associates, promote open communication, provide recognition and coaching in the moment
- Touch base with each associate to establish priorities
- Monitor the front-end experience and ensure a great first and last impression
- Observe and provide feedback to the Customer Service Lead on speed of checkout, line management and friendliness
- Review daily staffing, lunch/break schedules and cashier coverage
- Assign back-up cashier to ensure timely processing during peak periods
- Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recovery
- Follow up on assigned workload planner and tasks and ensure completion. Ensure associates understand the expectations and have the tools necessary to perform them
- Conduct AM/PM store rallies
- Complete closing communication for opening Manager on Duty
Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.
Qualifications / Requirements- Are excited to deliver great values to customers every day
- Take pride and ownership in helping drive positive results for a team
- Are committed to treating colleagues and customers with respect
- Believe in the power of diversity and inclusion
- Want to participate in initiatives that positively impact the world around you
Base Pay: 14.50 per hour |
Location:
00139 - Richmond | Position Type:
Regular Part-Time
Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
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