Seasonal Ambassador - Short Pump

Overview

Seasonal Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to shop excellence in both sales and operations. On the shop floor, they consistently strive to surpass daily sales goals while creating a fun and inclusive team environment.

We encourage you to put yourself in the customer’s shoes and think about what would make their day. Whether it’s providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. This role emphasizes making a positive impact through our products and brand values.

Sales and Customer Experience:

• Driving Sales: Utilize store data and feedback to exceed sales goals. Take ownership of your results and contribute to the store’s overall performance.
• Customer Experience: Deliver a world-class experience to every customer. Listen, ask open-ended questions, demonstrate product benefits, and leave customers with a positive impression.
• Building the Brand: Educate customers on our brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging) and articulate these values in-store and through community events.
• Product Passion: Continuously expand knowledge of products, ingredients, and benefits to confidently recommend solutions for diverse customer needs.

Team Involvement:

• Development: Use available resources to develop sales techniques and product knowledge, support team growth, and seek feedback and opportunities to improve.
• DEIB: Encourage open communication and collaboration, fostering a sense of belonging within the team.

Operational Excellence:

• Time and Attendance: Be punctual, reliable, and engaged. Take breaks as needed and stay updated on company news.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store.
• Stock and Inventory: Make real-time display adjustments based on sales to improve the customer experience.
• Policies and Procedures: Adhere to opening/closing, product integrity, respectful workplace, and health & safety standards.

Required:

• Excellent customer service skills
• Flexibility to adapt to changing priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service
• Strong problem-solving skills for day-to-day operations
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Short Pump Pay: $15.50 USD per hour

Employment type: Contract | Hours: 0-39 hours/week

Location: Short Pump / Richmond, VA

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