Leasing and Occupancy Specialist II; Oliver Crossing

Leasing and Occupancy Specialist II (Oliver Crossing)
Job Description

Winn Companies is looking for a motivated Leasing and Occupancy Specialist II to join our team at Oliver Crossing Apartments, a 222-unit affordable housing, multifamily community located in Richmond, VA.

In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals at a mixed income property while maintaining budgeted occupancy at the highest attainable rents at all times.

The selected candidate will adhere to the following schedule:
Monday through Friday from 8:00AM to 5:00PM.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments and qualifying prospects following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures.
• Maintain applicable databases ensuring tour route, amenity areas and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents.
• Educate and implement Winn Companies programs, processes and policies to new and current residents as applicable.
• Review, prioritize and distribute resident service requests as required.
• Assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• Assist with on-site management ensuring all marketing documents, supplies, reports, advertisements and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• Responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval during application / recertification process.
• Remain up to date with any/all Federal, State and/or other regulatory requirements and programs.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Proficient with web-based applications and computer systems such as Microsoft Office.
• Past experience working in affordable housing, specifically both tax-credit and PBS
  8.
• SHCM certification.
• Outstanding interpersonal and communication skills.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications

• 2+ years of relevant work experience
• NALP certification.
• Prior experience with property management software such as One Site / Real Page.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.

Regular full-time US employees are eligible to participate in the following benefits:

• Generous time off policies (including 11 paid holidays (12 for MA employees);
  Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability;
  Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home…