Quality Assurance Manager - Richmond, VA

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• About
  • About
  • Work at Watco
• View All Careers
  • Transportation
  • Material Handling and Storage
  • Logistics
  • Repair and Maintenance
  • Support Services
  • Transitioning Service Members
  • View All Openings
  • Join Our Talent Community
• Transitioning Service Members
• View Profile

• About
  • About
  • Work at Watco
• View All Careers
  • Transportation
  • Material Handling and Storage
  • Logistics
  • Repair and Maintenance
  • Support Services
  • Transitioning Service Members
  • View All Openings
  • Join Our Talent Community
• Transitioning Service Members
• View Profile

Start a Watco Career and Discover the Difference

Keep the world’s supply chain moving. That’s what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs.

Whether you’re at one of these locations or in a support-services role, there’s one thread that ties everyone together. We’re all on the same team.

One Watco .

Here’s what you can expect from Watco:

• Award-winning culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Paid on-the-job training with peer trainers
• Operations training at theSafe Performance Center in Birmingham, Alabama
• Leadership and development programs offered through Watco University
• Career advancement opportunities

General Purpose

The Quality Assurance Manager is responsible for leading the quality assurance program at the respective WMS facility. The Quality Assurance Manager implements and maintains processes in accordance with the WMS Quality Policies and Procedures, Association of American Railroads (“AAR”), Manual of Standards and Recommended Practices, Specification for Quality, and related AAR rules and technical standards. The Quality Assurance Manager is also accountable for achieving targets established for customer satisfaction and profitability by improving quality and service delivery.

The Quality Assurance Manager is responsible for creating, reviewing, analyzing, accepting or rejecting, as applicable, reports for nonconformance data with a focus for continuous improvement. The Quality Assurance Manager must participate in AAR, FRA, Customer or Internal Quality Assurance facility audits and certification events.

Duties and Responsibilities

• Participates and supports Widely Important Goals (WIG)

• Leads Quality Team communication; ensures QA updates are rolled out at the facility

• Ensures implementation, oversight, and management of the Quality Assurance Program on a site level basis

• Leads internal audits, external audits (AAR, customer, etc.), and customer site visits

• Evaluates quality workload demands to determine adequate resource allocation to support facility Quality Assurance

• Ensures process nonconformance’s (PNC) are accurately entered/reported into the PNC Intelex application

• Analyzes process nonconformance data with a goal of identifying continuous improvement opportunities

• Communicates quality improvement opportunities to site production management, and partners with production management in leading changes to improve overall results.

• Supervises and/or coordinates daily activities for Inspections

• Ensures adherence to WMS safety policies and procedures

• Recommends personnel actions for QA department including hiring, disciplinary action, performance management, promotions and other personnel changes;

• Contributes to the overall performance from the standpoints of safety, quality, profitability

• Manages in-process inspection and final inspection audits to ensure compliance with quality program

• Facilitates root cause and corrective action processes with cross-functional operations team

• Identifies improvement opportunities for WMS procedures and practices and communicates details to the Corporate…