Multicultural Outreach Coordinator

This class provides administration and coordination of city-wide community programs within the Office of Immigrant and Refugee Engagement. Incumbents work with community groups, neighborhood associations, and various commissions and foundations to enhance the quality of life for Richmond citizens. Incumbents may: recruit citizen volunteers; solicit vendors for reduced or free supplies; present programs to and act as liaisons for community and neighborhoods groups.

Provide fiscal management of an assigned program; and prepare reports and documents. Supports client and family needs connecting them with community resources. Provides direction, cultural and languages support to participants and their families. Conducts community outreach and engagement support and social media management and content creation.

Exercised:As assigned, incumbents typically do not supervise but may serve as lead workers, assigning work and monitoring work completion.

Received:This classification typically reports to a manager or supervisor.

Note:Other reporting relationships may apply.

These duties are a representative sample; position assignments may vary.

• Researches and identifies program opportunities, recruiting participants, identifies resources, and participates in public relations outreach with community groups to promote Latino/Asian American & Pacific Islanders/ African community focused programs and establish collaborative efforts.
• Develops and conducts programs directed to empower and support Latino/Asian American & Pacific Islanders/ African residents such as entrepreneurship, college, and career support, as well as referrals to community partners.
• Meets with community groups, civic associations, neighborhood associates, and City departments and representatives. Offers classes or awareness programs to the community intended for adults and children related to the assigned program.
• Oversees the management of social media accounts to include content creation and monitoring in support of city programs. Creating engagement opportunities through social media.
• Handles the day-to-day administration of the program to include fiscal management, annual reports, updating databases, etc.

These are a representative sample; position assignments may vary.

• Bachelor's degree in human services, cultural studies, communication, journalism, business, marketing, or a related field.
• Two years of related experience in community outreach, program coordination and social media engagement.
• Bilingual and bicultural (English and target language of the community they will serve) native speaker proficiency level.
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

• Valid Driver's License with an acceptable driving record.

• Community and City resources needed for the development and expansion of an assigned program
• Community relations, outreach, engagement, and organizing
• Technical aspects of the assigned program such as content creation (graphic design, video production, and social media management).
• Principles and practices of community engagement, outreach, and program development.
• Cultural competencies related to working with diverse immigrant and refugee populations.
• Community-based resources, service networks, and referral systems.
• Basic principles of public administration and fiscal management, including budgeting, purchasing and reporting.
• Social media platforms and best practices for public sector communication and engagement.
• Data collection, record-keeping and report preparation methods.
• Ethical standards and confidentiality requirements when working with individuals and families

• Program planning, coordination, implementation, and data collection
• Skills to communicate effectively orally and in writing, including public presentations and community meetings.
• Strong interpersonal skills to build trust and maintain productive relationships with community members, partners, and City departments.
• Skill in social media content creation, monitoring and engagement, including basic analytics.

• Working with diverse populations, including hard to serve and low-income communities to generate trust and cooperation
• Ability to manage multiple projects, prioritize tasks and meet deadlines with minimal supervision.
• Ability to maintain accurate records, prepare reports, and manage program documentation.
• Ability to provide culturally appropriate guidance and support to participants and families.
• Ability to serve as a lead worker when assigned, including coordinating work and monitoring completion.
• Ability to work effectively with individuals from diverse cultural, linguistic and socioeconomic backgrounds.

Reasonable…