Senior Associate, Product Marketing NPSL​/Horizontal Products - Business Cards & Payments

Overview

This is a Hybrid position located in Richmond - VA, or McLean - VA.

Senior Associate, Product Marketing NPSL/Horizontal Products - Business Cards & Payments

Level:
Senior Associate, Individual Contributor

At Capital One, we’re building a leading information-based technology company. Still founder-led, Capital One is on a journey to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Together, we can change banking for good.

The Business Cards and Payments Marketing team is a passionate and entrepreneurial team of strategists. The Product Marketing team is focused on developing integrated marketing strategies to communicate the value of our various business cards and payment products to prospective and existing customers to drive awareness and consideration.

We are looking for a Product Marketing Senior Associate to support and deliver end-to-end strategies for our product roadmaps and business objectives. This person will become an SME for our card products and customer segments and partner with teams (marketing, product, design, insights, creative, channels, etc.) to influence how our products show up in-market. This includes optimizing existing card marketing campaigns as well as working with business and product partners on net-new features and product strategies.

This role will allow you to flex muscles in building go-to-market strategic plans, positioning and messaging, test and learn agendas, launching new products/features, and marketing across channels. Successful Senior Marketing Associates are able to tie together key marketing and business results, work across multiple marketing channels, build powerful relationships, and storytell for business impact, and most importantly, they have the desire to change how we “do marketing” at Capital One.

• Develop insight-driven marketing strategies inclusive of positioning, GTM (Go to Market) strategy recommendations, testing opportunities and clear timelines.
• Partner with the Insights team to deeply understand the target audience, validate product positioning and messaging, and act as the voice of the customer to the organization at large.
• Manage creative development (with internal creative teams or agency partners) to ensure marketing is on-brand, high quality, aligned to our strategic intent and delivered on schedule.
• Assess performance results of marketing campaigns and turn insights into actionable marketing plans
• Understand how competitors are evolving their product and messaging strategies, and build strategies that position us for success in the market.
• Contribute to articulating the future state of how we want marketing to work at Capital One, particularly driving how our marketing strategy evolves.
• Proactively identifies opportunities for expansions, optimizations and improvements based on industry trends and marketing best practices
• Understand and define the intersection of marketing strategy & marketing technology
• Collaborate with channel & digital teams to deliver campaigns into market
• Collaborate with multiple partner teams and navigate/negotiate through a complex organization
• Analyze customer behavior data to identify opportunities and optimal segments to optimize marketing tests and strategies

• High level of initiative and ownership, ability to coordinate efforts across diverse functional groups
• Ability to self-direct and seamlessly switch between strategic and tactical initiatives regularly
• Succinct, focused written and verbal communication skills
• Customer-obsessed:
  Loves diving…