Member Communications Specialist; Richmond, VA

Do you love connecting with people through clear, thoughtful communication? Are you passionate about helping customers feel valued and inspired to engage?

Partner

MD, a leader in concierge health and wellness, provides a better healthcare experience for more than 12,000 members through personalized, convenient primary care that empowers patients to live their best lives.

As we continue to grow, we are seeking a Member Communications Specialist who will create, coordinate, and optimize communications that strengthen relationships with our members and executive health clients.

Reporting to the Manager of Digital Marketing & Content, this person will help ensure our members understand and experience the full value of Partner

MD throughout every stage of their journey — from new patient onboarding to long‑term care.

In this role, you will help evaluate and refine the entire communication lifecycle to ensure every touchpoint is clear, consistent, and aligned with our brand promise.

You will also support internal communications across the organization, including assisting with executive messaging, employee program rollouts, and engagement campaigns for clinical and office teams.

This is a dynamic opportunity for a superb writer and creative communicator to make this role their own. You will bring fresh ideas to strengthen the member experience, drive engagement, and help shape how Partner

MD connects with its community.

You will deliver thoughtful, impactful communications across newsletters, emails, social media, events, and digital touchpoints and collaborate across the full company to bring the Partner

MD brand to life for our members every day.

• Develop and execute clear, engaging communications for existing members and executive health clients, including newsletters, announcements, and updates that drive awareness and connection
• Support an audit of the full member communication lifecycle — from onboarding through long‑term retention — helping identify gaps, improve processes, and refine messaging so every touchpoint aligns with our brand and delivers value
• Collaborate across departments, including clinical, wellness, operations, and corporate teams, to produce compelling content that helps members take full advantage of Partner
  
  MD’s services and benefits
• Partner with physicians, health coaches, and clinical experts to create educational content that informs, empowers, and engages members in their health and wellness journeys
• Maintain ongoing member email programs and contribute new ideas and content to increase engagement and enhance the member experience
• Assist with planning, promoting, and coordinating member events, including webinars, in‑person gatherings, and educational sessions that strengthen community and retention
• Create and refine member‑facing materials, including printed handouts, digital notifications, text reminders, and other communications that improve the member experience
• Draft and support distribution of communications for physician transitions, operational updates, and other key announcements
• Maintain and update the Members section of the Partner
  
  MD website to ensure accuracy, clarity, and alignment with communication goals
• Support Partner
  
  MD’s organic social media presence by creating, scheduling, and posting content that builds community and highlights member value
• Coordinate the shared content calendar with the marketing team to ensure alignment and collaboration across member communications, blogs, videos, emails, and social media
• Assist in creating recruiting and employer‑brand content that attracts physicians, nurses, and staff aligned with Partner
  
  MD’s mission and values
• Support internal communications efforts, including drafting executive messages, assisting with employee program announcements, promoting office and team initiatives, and developing engagement campaigns for physicians and clinical teams
• Track engagement metrics for member communications and social activity, sharing insights that help improve effectiveness and satisfaction
• Stay current on communication and engagement best practices and bring forward ideas that enhance the overall member experience