Assistant General Manager W. Cary St

Company Description

MAKE GREAT PIZZA — AND MORE — POSSIBLE

Be a part of the world's #1 Pizza company!

OUR VALUES:

• The power of possible starts with our people. Fostering inclusion and diversity is simply the right thing to do.
• We believe creating a sense of belonging for everyone promotes a thriving culture of innovation where anything is possible.
• That’s why we are committed to building a culture that welcomes seeks to understand and values everyone’s whole self.

SUMMARY

The Assistant General Manager must be fully capable of running the store and managing the store team in the absence of the General Manager. The Assistant General Manager will manage the store during low- and high-volume periods, opening and closing hours, and all things in between. The Assistant General Manager will represent the Domino’s brand inside and outside of the store and will be the “right-hand” to the General Manager.

• Shift - Full Time

• Salary: $20 per hour + Monthly Bonus Potential

(40%) Manage Store Operations and Drive Results

• Manage P&L with the support of the GM to meet operational goals and budget including EBITDA, ADT, OER, PCYA, CSAT, Food, Labor and more.

• Manage and improve service times

• Ensure store is meeting operational excellence at all times; complete self-operations evaluation reports, and train in-store managers on process to ensure food, safety, etc. are meeting or exceeding standards

• Track and monitor CSAT and make operational adjustments

• Drive top-line sales and bottom-line results through local store marketing, new customer acquisition and orders and customer loyalty

• Set and communicate store goals with in-store managers and team

• Lead and delegate responsibilities and tasks, leveraging each team member’s strengths (i.e. preping food, cleaning/sanitation, stocking boxes, etc.)

• Ensure store is operating efficiently during all business hours, including being fully prepared for open, rush, and close

• Oversee inventory management and food safety to ensure accuracy and efficiency; ensure employees are following procedures for shelf life and product dating

• Oversee and train team members and managers on how to properly checkout at the end of a shift to ensure proper cash management and compliance

• Coach the team on upselling orders

(30%) Recruit, Develop and Retain Best in Class Talent

• Manage store recruiting activities and Applicant Tracking System (ATS) to schedule, interview, and assist with the hiring of new team members

• Conduct interviews and assess candidate fit for in-store positions with support from GM

• Help support new hire orientation and onboarding process while staying compliant with all labor laws

• Ensure staffing meets business needs

• Train and develop Assistant Managers on operational excellence and people practices

• Assess talent and provide coaching, feedback and development in partnership with GM, MCO and Human Resources

• Manage and enforce training completion for all store team members

• Consistently set clear expectations and hold others accountable to them

• Communicate openly, constantly, and consistently with the team

• Recognize team members and celebrate successes

• Drive engagement, inclusion and retention in accordance with our Domino’s values, policies and procedures

• Create a positive environment in your store that results in high team member engagement and retention

(20%) Provide Best in Class Customer Service

• Build relationships with frequent customers, local business, and schools and identify new partnerships in the community

• Review and respond quickly to customer feedback; manage customer care complaints and online feedback channels

• Ensure all team members are providing excellent customer service

• Monitor team performance from a customer’s point of view and recognize good performance from the team

• Ensure all team members remain in proper image throughout duration of their shift

(5%) Maintain Food Safety and Team Member Safety

• Promote team member safety inside and outside of the store by consistently communicating the importance of safety

• Ensure all procedures for safety and security incidents are being followed and executed

• Ensure all safety incidents are reported to the Safety Hotline

• Ensure the…