Operations Manager; Field Supervisor - Commercial Landscape Maintenance

Overview

At James River Grounds Management, we understand that providing great service to customers is only part of what exemplifies an exceptional company. We offer superior commercial landscape services and build outstanding client relationships that enhance the customer experience as we become valued members of our clients’ teams. We also focus on reducing client stress by providing current technology, state‑of‑the‑art equipment, and ongoing technical training for all employees, ensuring both outstanding landscaping and superior customer service.

As part of the Aspen Grove Landscape Companies, we combine the personal touch of a local company with the resources of a national organization.

Position Summary — The Operations Manager is responsible for managing all aspects of operations and production on a portfolio of maintenance accounts, including labor, materials, and equipment. This role reports to the Branch Manager and oversees a book of business with a minimum value of $1 Million.

Essential Functions & Responsibilities —

• Support company vision, policies, procedures, safety/training programs; communicate and model these to other employees.
• Review job specifications and ensure compliance with quality and efficiency standards.
• Collaborate with the management team to map seasonal work schedules; develop, communicate, and maintain maintenance schedules; coordinate manpower, equipment, and materials.
• Inspect equipment and vehicles to ensure proper maintenance.
• Respond to client requests in a timely manner; manage operational issues and implement proactive, creative solutions; work with Client Management to resolve concerns when applicable.
• Manage budgets and monitor job cost reports; report to crews to improve productivity and profitability; plan for maximum efficiency and minimize downtime.
• Lead multiple teams; assist in hiring and onboarding; provide coaching and development; implement performance improvement processes when needed.
• Train employees on safety, quality, and efficiency; ensure adherence to job requirements.
• Work with the Branch Manager to lead the branch and meet monthly budgets.

• Quality Control Audits: 90% or better
• Safety Inspections: 100% complete, 90% passing or better
• Contract Renewal: 95% or better
• Quality jobs completed on time within budgeted hours
• Customer surveys show favorable remarks
• Equipment inspections show maintenance program adherence
• Crew safety and efficiency in line with company standards
• Accountability and leadership among crew leaders
• Best practices in time tracking, purchase orders, and scheduling

• Minimum: high school diploma or GED;
  Bachelor’s degree in business or related field preferred
• 2–5 years of supervisory/managerial experience with demonstrated ability to train, develop employees; general knowledge of irrigation systems and turf management
• Experience with Aspire Landscape Operating System preferred

• Strong organizational skills with the ability to manage multiple projects, prioritize, and work concurrently
• Excellent problem‑solving skills
• Independent work style with high accountability
• Strong interpersonal and written/verbal communication skills across all levels
• Ability to maintain confidentiality on sensitive issues
• Proficient with Microsoft Outlook, Word, Excel
• Willingness to travel between client sites and training locations
• Valid driver’s license with a reasonably clean record

Percentage references indicate typical exposure levels:
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