Solutions Center Manager-Regulatory and Support Services

Job Description Overview

Responsible for the day-to-day management and operations of the Regulatory and Support Services team with the People Solutions Center. Oversees specialized HR operational and compliance work streams, including immigration processing and tracking, I-9 auditing, regulatory survey and audit support, HR documentation lifecycle, license and certification tracking, and HR content governance. Ensures consistent execution, compliance, and operational efficiency while leading process improvement initiatives.

• The following states are currently paused for sourcing new candidates or for new relocation requests for current caregivers
• California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, Washington.

• Lead and mentor Regulatory and Support Services team members to ensure high performance and extraordinary care

• Ensure effective daily distribution of workflow while maintaining compliance and customer satisfaction

• Oversee execution of regulatory and operational workflows, including immigration processing and tracking, I-9 auditing and regulatory survey support

• Manage HR documentation lifecycle, license and certification tracking, and HR content creation and governance

• Collaborate with Compliance, Legal, and other Centers of Expertise to maintain regulatory readiness

• Identify problems, barriers, or adverse trends and implement countermeasures and improvements to resolve

• Track and analyze metrics to assess the effectiveness of programs and processes, using data to drive decision-making and improvement

• Leadership

• Communication

• Problem Solving

• Conflict Resolution

• Time Management

• Attention to Detail

• Collaboration

• Adaptability

• Risk Management

• Data Analysis

• Demonstrated leadership/supervisory and team management experience

• Demonstrated ability to influence group processes

• Strong leadership and communication skills with experience leading meetings and presenting to groups

• Bachelor’s degree obtained through an accredited institution and three years of leadership experience, or five years of relevant work experience and one year in a role requiring leadership/supervisory responsibilities

• Experience in human resources or equivalent field

• Interact with others requiring employee to verbally communicate as well as hear and understand spoken information

• Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands

• See and read computer monitors and documents

• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment

Location: Intermountain Health Intermountain Medical Center

Work City: Murray

Work State: Utah

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$44.33 - $68.42

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here ((Use the "Apply for this Job" box below).).

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, Hired Score to improve your job application experience. Hired Score helps match your skills and experiences to the best jobs for you. While Hired Score assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.