Regional Operations Director

Overview

VCA Animal Hospitals has an exciting leadership opportunity for a Regional Operations Director in the Mid-Atlantic group. As a Regional Operations Director, you’ll play a key role in driving hospital success—overseeing operations, guiding teams, and supporting an exceptional medical environment across your region. This position offers the chance to influence strategy, build strong hospital cultures, and partner with medical and operational leaders to ensure both business growth and outstanding patient care.

You’ll be part of a collaborative leadership team that includes the Group Vice President, Regional Medical Director (RMD), and Regional Technician Director (RTD). Together, this team shares responsibility for operations, medical standards, hiring, and creating an engaging, inclusive culture.
NOTE: The ideal candidate will be based in Richmond or Norfolk, Virginia, with the ability to travel up to 65% to support hospitals across the region.

Responsibilities

• Client Service Management:
  Ensure VCA’s standards of quality medical practice and customer service are followed in all hospitals. Improve workflow and staff efficiency, review hospital hours and doctor appointment availability, create and maintain hospital environments dedicated to client/patient satisfaction, and handle non-medical client complaints.
• Operations Team Training:
  Develop strong relationships with Medical Directors and Hospital Managers. Inspire an “owner mentality” to implement programs that support the broad business strategy and hospital results and assist with the training of Medical Directors and Hospital Managers in customer service skills, business operations, and effective staff meetings.
• Human Resources:
  Cultivate a healthy culture and manage performance to foster staff morale, engagement, and retention, ensuring compliance with federal and state employment laws and regulations. Conduct performance reviews and terminations of Hospital Managers/Office Managers and Medical Directors. Support Hospital Managers to hire doctors for the region’s hospitals, train, educate, develop, and promote hospital management and paraprofessional staff.
• Hospital Production Management:
  Drive hospital revenue growth, evaluate service and product fees, audit hospital production for accuracy, implement price increases, and manage discount policies and invoice audits.
• Hospital Financial Management:
  Ensure VCA standards of cash control are followed, evaluate auditing and reporting methods, utilize hospital financial and quality care reports to drive performance, monitor expenditures and payroll, and review inventory and training staff on leveraging purchases.
• Marketing Management:
  Work with the local Marketing Manager to keep hospital marketing current, support VCA’s marketing events and programs, train hospital staff on new marketing initiatives, and review internal marketing strategies.
• Champion VCA Culture:
  Ensure VCA culture is embedded in hospitals, maintain a team atmosphere, and work closely with other field leadership team members to ensure operational consistency and best practices.

Qualifications

• Leadership experience in a multi-site operational business, preferably in healthcare or related industries
• Strong financial acumen with proven experience managing P&L and driving revenue growth
• Demonstrated success in building and leading high-performing teams
• Exceptional interpersonal and communication skills, with the ability to engage and influence Medical Directors and other healthcare professionals
• Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities under pressure
• Bachelor’s degree highly preferred; MBA, DVM, or a degree in Healthcare or Hospital Management is a plus but not required

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $120,000-$150,000. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role…