Manager of Case Management Operations
Listed on 2026-02-01
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Management
Operations Manager, Talent Manager
Are you passionate about empowering individuals with disabilities and leading high-performing teams that make a real difference? SOAR
365 is seeking a dynamic and compassionate Manager of Case Management Operations to oversee and elevate our case management services across Human Services and Employee Resources.
As the Manager of Case Management Operations, you'll lead two impactful teams serving distinct populations—program participants and employees with disabilities. You'll provide strategic direction, ensure compliance with regulatory standards, and foster partnerships that support our mission of serving others.
Key Responsibilities- Lead and develop teams of Case Managers and Intake Coordinators.
- Oversee case management for Day Support, Respite, and Summer Camp programs.
- Oversee the case management team that supports employees with disabilities through training, job coaching, and life navigation services.
- Build and maintain partnerships with community organizations and referral networks.
- Ensure compliance with agencies such as DBHDS, DARS, Medicaid Waiver, ACA, and Ability One.
- Monitor performance metrics and manage caseloads effectively.
- Promote a culture of collaboration, problem-solving, and service excellence.
- Bachelor's degree in Human Services, Vocational Rehabilitation, or related field (Master's preferred).
- 5+ years of experience in rehabilitation services, case management, or related fields.
- 5+ years of supervisory experience.
- Strong knowledge of disability services, Medicaid Waiver, and Ability One regulations.
- Exceptional leadership, communication, and organizational skills.
- Certifications such as ACRE, CESP, QMHP, or QDDP are a plus.
- Must be able to travel to multiple locations
- Must be able to pass a Federal background check and obtain access to military bases
EO/AA Veterans/Disabled and other protected categories
Drug-Free Workplace
Reasonable AccommodationsIf you need reasonable accommodation when you apply for a position on our website, please contact us at and ask for human resources.
SOAR
365 employees benefit from working for a rehabilitative non-profit agency that specializes in providing employment opportunities for people with disabilities.
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