Manager, Process Management - Customer Resiliency, Recoveries Team; Hybrid

Overview

Do you get excited about process management and creative problem solving? We are seeking a highly skilled and proactive Manager, Process Manager to support our Customer Resiliency, Recoveries Process Management team. This critical role will be instrumental in managing our business, driving our strategic and Well-Managed agendas forward, and identifying, assessing, and mitigating risks. A successful candidate will have a Continuous Improvement mindset, possess strong Process Management skills, and a strong desire to work cross-functionally and collaboratively to improve our business.

• Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance
• Direct ownership of business processes as a Process Owner, accountable for supporting performers with designing and implementing process improvements, managing risks and improving effectiveness of our control suite
• Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders
• Apply various methods for process improvement to continually enhance operational effectiveness, identify the root cause of issues and manage risk
• Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success
• Partner with Strategy and Product partners to help define our destination-state business
• Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact
• Understand and influence across a value stream, including tech, business, product, and operations

• Innovation-Driven Culture:
  We value fresh perspectives, creative thinking, and a proactive approach to risk
• Collaborative Environment:
  Work with passionate professionals across risk, operations, tech, and product

• Bachelor’s Degree or Military experience
• At least 5 years of experience in Process Management, Risk Management or Project Management
• At least 5 years of experience working with cross-functional teams to deliver consumer experiences
• At least 5 years of experience managing senior stakeholders across business functions
• At least 2 years of People Management experience

• Masters Degree or MBA
• 6+ years of Risk Management, Compliance or Risk Controls experience
• 3+ years of experience with data management, reporting and analytics
• 2+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators
• 2+ years of experience in Structured Query Language (SQL) or Tableau
• 1+ years of experience using Lean & Six Sigma tools and methodology
• BPM, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $122,100 - $139,400 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and…