Manager - Learning Manager, Instructional Design; Hybrid

Manager - Learning Manager, Instructional Design (Hybrid)

Capital One’s Customer Channels Performance Solutions (CCPS) Learning & Development (L&D) team is seeking a dynamic manager to lead a team of Instructional Designers that design a diverse set of learning experiences to support operations associates. This role will partner closely with business leaders and Lines of Business stakeholders to create custom learning strategies. They will empower their team to analyze learning needs, design and develop blended and self-guided learning solutions, measure and report on learning effectiveness, and support the larger Instructional Design team to build the future of learning.

We are focused on delivering memorable, engaging learning experiences to our associates that drive performance and achieve business objectives, as well as providing exceptional service to our Lines of Business stakeholders.

The ideal candidate for this role is a/an:

• Expert in Adult Learning: Has expertise in adult learning theory, cognitive science, and other evidence-based learning fields. Brings a passion for staying on top of the latest research developments, tools, and technologies in the field and can use these insights to drive a strategic vision for their team.

• Strategic, Consultative Learning Partner: Cultivates strong relationships in a matrixed environment with senior leaders, business partners, and L&D peers. Acts as a trusted advisor to foster collaboration and drive strategic alignment on learning solutions. Thinks holistically and solves problems systemically, balancing long-term learning vision for agent performance with operational excellence.

• Experienced People Manager: Has a proven track record of leading and developing teams of instructional designers and creative specialists. Passionate about coaching and mentoring direct reports to build best-in-class learning experiences, as well as fostering and contributing to an overarching culture of continuous improvement.

• Data-driven Problem Solver: Has high business acumen and learning agility. Uses feedback, data, industry trends, and insights to distill problem statements and drive decisions that align to business needs. Can work backwards from business problems and performance goals to advance aligned and impactful learning solutions.

This is a visible role with the ability to impact change across the company and drive how learning is built and delivered at Capital One. Core responsibilities include:

Adult Learning Leadership

• Collaborate with other  learning leaders to establish processes, norms, and best practices that support learning design excellence, effective capacity planning, workload delegation, and resource prioritization.

• Keep abreast of learning tech and design trends, empowering your team to craft innovative, high quality learning solutions that accommodate diverse learning needs and resonate with learners.

Strategic Consultation & Partnership

• Consult and partner with L&D peers, key business stakeholders, and Lines of Business leaders to strategize an annual learning agenda and build innovative performance solutions.

• Establish and maintain relationships with business partners and stakeholders, serving as a trusted advisor to build learning solutions that balance urgency with quality and ensure operations associates are well prepared to perform their job and support our customers.

• Be in sync with business cycles and dynamics to anticipate learning needs, make informed decisions, and provide proactive recommendations that help leaders plan for what their workforce and performance needs will be in the current and future state.

• Work with other learning leaders to identify opportunities for team efficiencies throughout the learning design process or by leveraging existing materials.

People Management

• Run a well-managed team to deliver exceptional learning experiences with consideration for project scope, timelines, and business constraints.

• Coach and develop a team to be high performing learning professionals that follow quality standards, elevate the standard for learning solutions, and deliver results at the speed of business.

Data-driven Problem Solving

• Leverage…