Manager, Workforce Management

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities ─- from remote‑friendly to hybrid and in‑person roles ─- and join us in our purpose of

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short‑and long‑term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs

We are seeking an experienced Manager, Workforce Management to lead the strategy, configuration, and optimization of our time and attendance platforms. Acting as the primary subject matter expert, you will oversee the UKG Pro Workforce Management (formerly UKG Dimensions) system and its legacy antecedents.

This role requires a unique blend of technical mastery and leadership. You will manage a team of analysts, and partner directly with business operations to solve complex scheduling and pay rule challenges, and ensure the stability and evolution of our workforce technology ecosystem.

• Serve as the system owner for UKG Pro Workforce Management, serving as the bridge between technical configuration and operational business needs.
• Manage the full lifecycle of the WFM platform, including advanced configuration of Pay Rules, Work Rules, Accruals profiles, Scheduler, Forecasting, and Attendance profiles.
• Lead migration or integration efforts to modern UKG Pro WFM cloud solutions or other platforms if/when applicable.
• Oversee system governance, security profiles, and access rights to ensure data integrity and compliance.

• Manage and mentor a team of WFM analysts and administrators; oversee task distribution, performance reviews, and professional development.
• Establish and monitor Service Level Agreements (SLAs) for ticket resolution and support inquiries.
• Act as the final point of escalation for complex technical issues that Level 1/2 support cannot resolve.
• Foster a culture of continuous improvement and documentation within the WFM team.

• Partner with HR, Payroll, Finance, and Operations leaders to gather requirements for new business enhancements and process improvements.
• Translate complex labor laws and union collective bargaining agreements (CBAs) into functional system configurations.
• Manage the release cycle for UKG updates: review release notes, assess impact, and coordinate User Acceptance Testing (UAT) for new features.
• Design and deliver training materials or "train‑the‑trainer" sessions for major system changes.

• Collaborate with the HRIS team to ensure seamless data flow between UKG Pro WFM and the core HCM/Payroll system (specifically Workday
  ).
• Troubleshoot integration errors (Dell Boomi, WIM, or API based) and ensure accurate data synchronization for employee demographics and payroll exports.
• Develop and maintain BI reports and dashboards to provide leadership with actionable labor data.

• 10+ years of hands‑on experience in Workforce Management systems, specifically with Kronos Workforce Central (WFC) and UKG Pro Workforce…