Manager, Compliance

* Manages the day-to-day activities of the Personal Lines Compliance team including estimating personnel needs and delegating work to meet completion dates, orienting and managing the training for new staff, providing guidance and reviewing work as needed
* Makes recommendations on filing and regulatory change strategy to management
* Performs product development compliance reviews and provides recommendations for filed and non-filed programs
* Manages the monitoring and evaluation of all state insurance laws, regulations, and bulletins, and formation of any needed action plans to ensure the organization’s legal compliance
* Manages the development, submission, negotiation and approval of all form, rate, rule, underwriting guideline, and other filings to meet compliance needs and business objectives
* Coaches and participates in the handling of more complex and controversial filings and related issues as needed
* Manages the coordination of insurance department complaints
* Develops research plans, provides guidance, and may perform research for more complex, sensitive, or unusual projects
* Creates or reviews generic form content as needed to meet compliance needs and business goals
* Delegates and provides guidance for the creation of all state-specific form content before filing submission with appropriate form attachment rules
* Responsible for market conduct exams and other state audits
* Responsible for partner audits
* Recommends changes in procedures
* Manages information published internally for compliance with filed information and/or business requirements
* Manages the completion of all performance evaluations on schedule, including the proper evaluation of competencies, administration of personal performance goals, and compensation recommendations for staff in accordance with company policy
* Manages the recruiting process, makes hiring recommendations, and determines training for new staff, and effectively allocates resources to achieve goals
* Educates the Personal  Lines Compliance team on how the compliance function fits into the broader Markel picture and how our team adds value
* Provides opportunities for staff to enhance their expertise and encourages professional development.
* Provides regular feedback to staff, including holding routine meetings to communicate organizational objectives, discuss performance, etc.
* Makes recommendations for the Personal Lines Compliance team and product budgets
* Responsible for verifying and approving expenses
* Manages the corporate vendor needs for the Personal Lines Compliance team including analyzing vendor information to assist senior management in making sound decisions in engaging, changing, or replacing vendors, and ensuring user access to vendor systems
* Responsible for the Personal Lines Compliance team meeting service standards and deadlines
* Promotes continued development of the Personal Lines Compliance team’s internal and external relationships, including partner and regulatory relationships
* Bachelor’s degree
* Insurance certifications or affiliation with industry group a plus
* Insurance industry background needed, Property and Casualty preferred
* Candidate should have completed 7+ years of equivalent experience in regulatory compliance or in external roles with relevant responsibilities; external candidates must have had at least 2 years in a supervisory role
* Qualified internal candidate has demonstrated a solid understanding of all major product lines and proficiency in handling the most challenging states and complex projects.
* Strong leadership, training, and coaching skills demonstrating an aptitude to manage people
* Ability to interact effectively with individuals at all levels and with various departments throughout Markel and external organizations
* Excellent research, analytical, and problem-solving skills
* Ability to write and articulate in a concise and clear manner to convey complex information to any audience
* Persuasive negotiator and advocate for the organization
* Ability to think strategically, embrace and manage change, and overcome obstacles
* Flexibility and attention to detail
* Ability to manage concurrent projects and…