Associate Vice President Student Affairs

Associate Vice President for Student Affairs

The Associate Vice President (AVP) for Student Affairs provides visionary leadership and operational oversight for five critical student‑facing units:
Enrollment Services;
Financial Aid and Compliance;
Registration and Records;
International Student Services; and the College Information Center. The AVP ensures an integrated, student‑centered approach to enrollment, retention, credentialing, and holistic support.

• Enrollment Services Leadership
  • Develop and implement strategic enrollment plans that drive headcount growth, retention benchmarks, and outcomes targets.
  • Collaborate with academic affairs, marketing, and community partners to optimize outreach, engagement, and yield initiatives.
  • Monitor enrollment metrics (application volume, yield rate, demographic trends) and recommend process improvements.
• Financial Aid & Compliance
  • Administer all federal, state, and institutional aid programs—from award packaging through reconciliation—ensuring accuracy, equity, and timely disbursement.
  • Lead compliance and audit activities: maintain currency on Title IV, state scholarship, and institutional policies; conduct internal reviews; respond to external audits; prepare and file required regulatory reports.
  • Develop, document, and update financial aid policies, procedures, and office manuals; design and deliver training and quality‑assurance testing; serve as the go‑to resource for complex system, data, and regulatory questions.
  • Collaborate with Admissions, Registrar, Student Accounts, Controller, Budget Office, IT, and other campus committees to streamline workflows, data exchanges, and communications that support student service and institutional integrity.
• Registration & Records
  • Direct all aspects of student record maintenance, and transcript services, ensuring FERPA compliance and data integrity.
  • Partner with academic deans and directors to align curriculum changes, coordinate course scheduling, catalog updates, and commencement processes.
  • Leverage technology solutions to streamline registration workflows and enhance self‑service functionality.
• College Information Center
  • Supervise the operations of the Information Center, coordinating front‑line staff who manage inquiries via walk‑in, phone, email, and chat.
  • Set service‑level expectations, work with director to craft knowledge‑based content, and analyze inquiry trends to inform broader communications strategies.
  • Foster a culture of welcoming, accurate, and timely responses that reflect institutional values.
• International Student Services
  • Drive the institution’s internationalization strategy—aligned with academic and enrollment goals—by advising senior leadership on global trends and partnerships, monitoring enrollment data, and refining outreach tactics.
  • Oversee all facets of international student services, including advising, immigration compliance, orientation, transition, cultural programming, and well‑being initiatives that foster belonging and success.
  • Measure and report on performance by tracking enrollment, retention, and satisfaction metrics; conducting service assessments; and preparing accreditation, compliance, and strategic planning reports.
• Strategic Collaboration & Assessment
  • Serve on the Student Affairs leadership team to align division goals with the institution’s strategic plan, budget priorities, and enrollment projections.
  • Use data analytics, satisfaction surveys, and compliance reports to measure unit performance and guide continuous improvement.
  • Build and sustain cross‑sector partnerships with K–12, workforce agencies, and community organizations to expand pipeline opportunities.

• Master’s degree in Higher Education Administration, Student Affairs, Educational Leadership, or a related field, awarded by a regionally accredited institution.
• Progressively responsible experience within student affairs.
• Direct supervisory experience and proven success managing multiple functional areas.
• Knowledge of federal and state financial aid regulations, FERPA requirements, and accreditation standards affecting student services and enrollment management.
• Demonstrated ability to use data to…