Property Manager

Location: London

Hours: 40 hours per week, Monday - Friday

Salary: Competitive

We are currently recruiting for a Property Manager in London to join our expanding Property Management Department. The ideal candidates will have previous experience in property management ideally gained within an estate agency setting, and thrive working under pressure. We are looking for energetic individuals who take pride in delivering exceptional service levels and enjoy a fast-paced, high volume environment.

• Protect our Clients Asset and work in their best interests
• Retain Management on the Portfolio
• Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
• The ability to scrutinise quotes on behalf of the client
• Understanding how to add value when sending an inspection report
• Negotiate deposit deduction in a fair and efficient manner, within required time frames
• Understanding KPI’s required for role
• Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
• Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
• Develop understanding of client accounts and statements
• Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
• Attend weekly 1 : 1 meetings with Senior leadership team
• Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
• Support others growth and development.
• Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
• Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
• Providing guidance on the process of deposit dilapidations

• Can work under pressure – understand where to seek support / how to escal…
• Good organisational and time management skills
• Seek work where capacity exists
• Self-awareness of knowledge gaps
• Provide excellent customer service in every interaction with internal colleagues and external clients
• Show high engagement and willingness to learn

Chestertons:
Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Chase Buchanan:
The first Chase Buchanan branch opened on York Street in Twickenham in 1994. Since then, we have opened 14 offices, and built an excellent reputation over the years establishing Chase Buchanan as a strong market leader with an extensive sales, lettings and concierge portfolio. Our branches and operational network span across South West London.

Campions:
Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Home search and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.