Vice President, Project Management Office; PMO

Key Responsibilities PMO & Strategic Leadership

• Define, build, and continuously evolve the Project Management Office to support Unboxed’s strategic objectives.
• Establish and maintain PMO standards, methodologies, tools, templates, and governance practices.
• Lead portfolio planning and prioritization in partnership with the COO and executive leadership.
• Ensure projects are aligned to business goals, capacity, and client commitments.
• Develop and track portfolio-level KPIs and dashboards to provide transparency into delivery health, risks, and outcomes

• Oversee the end-to-end lifecycle of projects and programs, from intake and planning through execution, delivery, and closure.
• Serve as an escalation point for complex or high-risk projects, proactively resolving issues and removing obstacles.
• Ensure projects are delivered on time, within scope, on budget, and to quality standards.
• Apply and optimize appropriate delivery approaches (Agile, Waterfall, or hybrid) based on project needs.

• Act as a hands‑on leader on select strategic or high‑impact initiatives as needed.

• Lead, mentor, and develop project managers, fostering a high‑performing, accountable PMO team.
• Set clear expectations, performance goals, and career development paths for project management roles.
• Conduct regular coaching, feedback, and performance reviews.
• Support recruiting, onboarding, and training of project managers as the organization grows.
• Build a culture of continuous learning, collaboration, and delivery excellence within the PMO.

• Partner with executive leadership, functional leaders, and client‑facing teams to ensure alignment and successful execution.
• Provide clear, concise, and consistent communication on project and portfolio status to the COO and leadership team.
• Establish and maintain effective reporting practices for timelines, risks, dependencies, and outcomes.
• Act as a trusted advisor to leaders on delivery strategy, capacity planning, and execution risk.

• Drive continuous improvement of project management processes, tools, and ways of working.
• Lead post-project reviews and ensure lessons learned are captured and applied.
• Promote disciplined execution while maintaining flexibility and simplicity.
• Champion best practices that improve predictability, efficiency, and client satisfaction.

• 12+ years of progressive experience in project or program management.
• 5+ years of experience leading a PMO or project management function.
• Strong leadership and people‑management skills with a demonstrated ability to coach and develop teams.
• Deep understanding of project management methodologies, governance, and portfolio management.
• Excellent communication, stakeholder management, and executive presence.
• PMP, PgMP, Agile, SAFe, or similar certifications preferred.
• Experience in learning, training, technology, SaaS, or professional services environments preferred.

Unboxed team members benefit from our comprehensive compensation and rewards program which includes:

• Competitive salary and benefits
• Ample paid time off – 5 weeks PTO (pro‑rated in 1st year), 6 paid holidays plus winter break between 12/26 and 1/1
• Dynamic and convenient office location – unlimited snacks, casual dress code, covered parking and gym on site
• Open communication and a commitment to fostering teamwork across the organization