Management Analyst, Senior - Workforce Management​/Forecasting

Overview

The City of Richmond Department of Public Utilities is seeking a qualified candidate to fill the Management Analyst, Senior position in Workforce Management/Staff Forecasting for the Customer Service Division.

• Senior-level analysis with involvement in data gathering, data compilation, advanced analysis and developing recommendations and reports.
• Managing customer service levels while reducing business costs and optimizing the efficiency of employee productivity by analyzing statistical data.
• Forecasting department staffing primarily for Customer Service Field Operations
• Overseeing and understanding critical and complex programs and projects.
• Provide policy support, and program/project administration that requires independent evaluation and analysis of issues related to the performance of multiple tasks and decision-making.
• Analyzing complex issues to facilitate and execute program/project decision-making; managing city-wide programs; serving on inter- and intra-departmental committees and task forces, and drafting and revising documents
• Analyze and monitor work completion for field staff.
• Managing and oversight of workflow systems.

Note:

This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather. The individual may be required to work nights, weekends, holidays or on-call as needed.

• Bachelor's degree in business or public administration, or field related to assignment
• Four years of journey-level professional experience in area related to assignment, such as program/project management or management/policy/financial analysis
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

• Bachelor's degree in business/public administration or field related to assignment
• Two-three years of paraprofessional experience in area related to assignment, such as assisting with program or project administration and management analysis and field service order completion
• Three years of Customer Service/Logistics/Dispatch/administrative experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

• None required

• Intermediate to advanced level mathematics and statistics.
• Thorough knowledge of computer programs such as Microsoft Office Suite, Adobe Acrobat Electronic, electronic databases and related software applications.
• Ability to gather and compile data, analyze and aggregate data, develop recommendations and reports based on data and communicate results of analyses and recommendations to leadership.
• Ability to develop and interpret manuals and standard operating procedures as necessary.
• Ability to provide exceptional customer service while working in a team environment.
• Excellent oral and written communication.
• Demonstrated ability to problem solve, plan, prioritize, multi-task and manage time effectively.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently reach and finger; and occasionally climb, balance, stoop, kneel, crouch, crawl, reach, stand, push, pull, lift, walk, grasp, and feel.

The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.