Manager, Process Management - Customer Resiliency, Recoveries Team; Hybrid

Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid)

Do you get excited about process management and creative problem solving? We are seeking a highly skilled and proactive Manager, Process Manager to support our Customer Resiliency, Recoveries Process Management team. This critical role will be instrumental in managing our business, driving our strategic and Well-Managed agendas forward, and identifying, assessing, and mitigating risks. A successful candidate will have a Continuous Improvement mindset, possess strong Process Management skills, and a strong desire to work cross‑functionally and collaboratively to improve our business.

• Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance
• Direct ownership of business processes as a Process Owner, accountable for supporting performers with designing and implementing process improvements, managing risks and improving effectiveness of our control suite
• Regularly evaluate the health of our processes through monitoring KPIs and share Forest insights and risk mitigation plans with senior leaders
• Apply various methods for process improvement to continually enhance operational effectiveness, identify the root cause of issues and manage risk
• Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to juge team alignment and drive process success
• Partner with strategy and product partners to help define our destination‑state business
• Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact
• Understand and influence across a value stream, including tech, business, product, aggregations

• Innovation‑Driven Culture:
  We value fresh perspectives, creative thinking, and a proactive approach to risk
• Collaborative Environment:
  Work with passionate professionals across risk, operations, tech, and product

• Bachelor’s Degree or Military experience
• At least 5 years of experience in Process Management, Risk Management or Project Management
• At least 5 years of experience working with cross‑functional teams to deliver consumer experiences
• At least 5 years of experience managing senior stakeholders across business functions
• At least 2 years of people management experience

• Masters Degree or MBA
• 6+ years of Risk Management, Compliance or Risk Controls experience
• 3+ years of experience with data management, reporting and analytics
• 2+ years of experience working with technology and data teams, including tracking data and reporting on key performance indicators
• 1+ year of experience using Lean & Six Sigma tools and methodology
• BPM, Lean, Agile or Six Sigma certification

Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Richmond, VA: $122,100 - $139,400 for Manager, Process Management.

For technical support or questions about our recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.

(COPSSC).

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.