Director, Risk Management | Retail Risk, First Line Controls Testing

Director, Risk Management | Retail Risk, First Line Controls Testing

We’re looking for a strategic, forward‑thinking Director for our Retail Risk Office, supporting the Retail Bank, Premium Products, and Shopping business areas. You will use your strong leadership, communication, analytical and strategic problem‑solving skills to oversee the management of a 1st Line Control Testing Program team. You will lead a team of risk management professionals and control testers accountable for this program.

You will partner with senior leaders across the enterprise to ensure alignment with internal policies. You will need a well‑developed risk and control mindset, strong judgment, and the ability to influence priorities across the Lines of Defense teams to maintain a strong control testing program while managing capacity.

An ideal candidate will have a strong strategic mindset with significant risk management and testing expertise coupled with a balanced approach to driving effectiveness and efficiency to enhance both business and risk management processes and programs. This role requires the ability to lead teams both directly and indirectly to deliver high‑quality value, to exhibit great judgment in solving challenging problems, and to leverage deep subject matter expertise to provide independent evaluation of the health of our control ecosystem.

Successful candidates will demonstrate a proven track record of controls testing execution and oversight; project and program delivery; change resiliency to maintain momentum in a dynamic, fast‑paced and complex environment and among competing priorities; and strong partnership and communication skills to engage and influence critical stakeholders.

We are ideal for someone with strong leadership skills, who is capable of driving transformational change and delivering game‑changing value. The preferred candidate will have experience working in Compliance and/or Risk Management organizations within a major financial company, with a solid understanding of process management frameworks, risk and control methodology, control testing methodology, and regulatory requirement management and applicability.

• Serving as a people leader for a team of associates and non‑associates
• Designing, developing, and continuously evolving the Retail Bank and Premium Products controls testing methodology and plan while also autonomously driving the program to evaluate effectiveness of those controls in adherence with the methodology and standards
• Monitors the effectiveness of 1st Line controls through regular reviews and analysis of performance data
• Partnering cross‑functionally with divisional peers and program assessors to provide strategic and tactical thought‑partnership to effectively drive and evolve delivery
• Providing strategic direction to the program team, peers, and stakeholders to drive results, solve problems, and influence outcomes
• Building relationships and collaborating with key stakeholders

• At least 5 years of experience in control testing or Internal Audit
• At least 5 years of People Management experience
• At least 5 years of experience supporting, partnering and interacting with internal business clients

• 3+ years of Corporate Management Consulting experience
• 3+ years of Financial Services industry experience
• 3+ years of regulatory compliance or credit experience
• 7+ years of Risk Management experience
• 7+ years of controls testing experience
• 7+ years of Project Management experience
• PMP certification
• Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $206,000 - $235,100 for Director, Risk Management

Richmond, VA: $187,300 - $213,700 for Director, Risk Management

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

If you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at Recruitin For technical support or questions about Capital One recruiting process, please send an email to  All information you provide will be kept confidential and used only to the extent required to provide needed reasonable accommodations.