Regional Service Director

Job Title: Regional Service Director

Department: Operations / Service & Maintenance

Reports To: Managing Director of Service & Construction

FLSA Status: Exempt

The Regional Service Director (RSD) is a senior operations leader responsible for overseeing maintenance, service, and capital execution across a regional portfolio of multifamily communities. This role provides direct leadership to Senior Service Directors, Service Directors, and Service Managers ensuring consistent execution of maintenance standards, preventive maintenance programs, safety compliance, budget adherence and resident satisfaction. The RSD partners closely with Operations, Asset Management, Construction, Capital Projects and Vendors to drive performance, reduce risk and support both stabilized and transitioning assets.

• Provide regional oversight for all service and maintenance operations across the assigned portfolio
• Lead, coach and develop Senior Service Directors and Service Directors
• Establish clear performance expectations, accountability and follow‑through
• Conduct regular site visits, audits and operational reviews
• Support new acquisitions, lease‑ups and transitions as needed

• Ensure consistent execution of preventive maintenance programs
• Oversee service request management, turn times and quality control
• Drive standardization of processes, tools and reporting across communities
• Address chronic maintenance issues and implement long‑term solutions
• Promote a culture of safety, compliance and professionalism

• Partner with Asset Management on annual budgets, forecasts and variance reviews
• Oversee execution of capital projects and value‑add initiatives within scope
• Assist with bid reviews, scope development and vendor selection
• Monitor maintenance spend, contracts and service agreements
• Identify opportunities for cost savings and operational efficiencies

• Develop succession plans for key service roles
• Support onboarding and training of new Service Directors and team members
• Lead regional training initiatives and best‑practice sharing
• Partner with HR on recruiting, performance management and corrective action
• Champion leadership development and career progression within service teams

• Manage regional vendor relationships and performance
• Ensure contract compliance, insurance requirements and service standards
• Support negotiation of pricing, scopes and regional agreements
• Resolve vendor issues and accelerate escalation as needed

• Ensure compliance with OSHA, Fair Housing, local codes and company policies
• Oversee inspections, life‑safety systems and regulatory requirements
• Reduce operational risk through proactive planning and documentation
• Support insurance, warranty and claim‑related matters

• 7+ years of multifamily maintenance or service leadership experience
• 3+ years in a multi‑site or regional leadership role
• Strong knowledge of building systems (HVAC, plumbing, electrical, life safety)
• Proven ability to lead, coach and develop high‑performing teams
• Experience managing budgets, capital projects and vendors
• Strong communication, organization and decision‑making skills
• Ability to travel regularly within the assigned region

• Experience with value‑add renovations and lease‑up communities
• High‑rise or mixed‑asset portfolio experience
• CAMT, CPO or similar industry certifications
• Experience with maintenance and property management software platforms
• Bachelor’s degree or equivalent industry experience

• Leadership & Accountability
• Operational Excellence
• Strategic Thinking
• Financial Acumen Problem Solving
• Cross‑Functional Collaboration
• Change Management

• Frequent travel within the assigned region (typically 50‑70%)
• Ability to walk properties, climb stairs and access mechanical areas
• Occasional lifting of up to 25 pounds