Site Leader , Richmond Metro

Gopuff is seeking a Site Leader to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Leader role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations.

Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers.
We put our customers first.

Qualifications

• 6+ years of experience with a fast-paced environment and leading a workforce of employees.
• Retail, grocery, military, restaurant or equivalent experience
• Bachelor’s degree, preferred
• Strong written and verbal communication skills
• Strong skills with conflict resolution
• Strong skills with team development and engagement
• Ability to lead in an ever-changing environment
• Proven track record of being a change agent with improving processes and efficiencies
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and support the facility on weekends and/or holidays as needed by the business
• Ability to stand, bend, reach, and walk during shifts
• Ability to lift up to 49 pounds

Responsibilities

• Plan, direct, and be accountable for all facility operations including deliveries, inventory, equipment, and systems
• Drive improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
• Ensure the financial performance of the site by achieving budgeted productivity, labor, and expenses
• Ensure compliance with Gopuff and legal policies, procedures, and regulations for the warehouse
• Implement and monitor Human Resource compliance, asset protection, safety controls, and oversee safety of staff and products
• Develop and implement action plans to improve performance and guide the management team
• Control expenses and labor to adhere to budgets and sales volume
• Create and implement plans to improve the financial performance of the facility

Benefits

We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental life insurance, employee discounts, career growth opportunities, rewards programs, annual bonuses, and an equity program.
* Not applicable for contractors or temporary employees.

At Gopuff, we understand that life is unpredictable. We aim to deliver all your wants and needs in minutes, helping you in moments of need.

Join us on Team Blue and be part of a company bringing convenience to an unpredictable world.

Gopuff is an equal opportunity employer, committed to an inclusive workplace free from discrimination based on race, sex, gender, and other protected characteristics. We value diversity and encourage all qualified individuals to apply.