Part Time Field Service Technician

Job Summary

Part Time Field Service Technician – Richmond, VA. Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Part Time Field Service Technician. Begin your career with RDS as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks as well as 3rd party service (Eco-ATM, Pokémon).

Territory consists of 25
+ kiosks. Expected hours per week around 25. Hourly rate $20-22 depending on experience. Car allowance, cell‑phone reimbursement, and corporate gas card provided.

• Re‑stock and perform routine service on kiosks as needed.
• Perform on‑call repairs or adjustments when a machine goes out of order.
• Install new kiosks or swap newer machines in the local area.
• Monitor machines daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re‑stocking machines in Kiosk Tech’s possession.
• Grow revenue by optimizing machine locations, uptime, product mix, and store relationships.
• Participate in safety and health program activities including reporting hazards and unsafe work practices.

• High School Diploma or GED.
• Background in electromechanical repair and maintenance (preferred).
• Prior experience in retail merchandising, field operations and customer service (preferred).
• Minimum 1-3 years of experience in a similar profile (preferred).
• Experience with tools and troubleshooting mechanical problems.
• Ability to read, write and speak fluent English and technical jargon.

• Computer literacy, including Microsoft Word, Excel, and Outlook.
• Represent Hillman professionally at all times.
• Work weekends when required.

• Excellent driving record with a valid driver’s license. Clean record mandatory; major violations eliminate candidates.
• Reliable transportation with automobile insurance (mileage reimbursement).
• Reliable cell phone (reimbursed).

Sales/Service Environment varies due to location/store set‑up. May be exposed to cramped quarters, dust, fumes, or odors. Daily travel required; may drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands:
Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and affirmative action employer. Discrimination prohibited on basis of race, color, religion, creed, national origin, sex, age, disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis.